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Home My WebLink About2000-07-24 00-296 ORDERItem No. 00-296 Date: ]-24-00 Item/Subject: ORDER Authorizing City of Ball to enter into Rapid Renewal Registration Program Responsible Departroent. Finance/Treasury This Order would auUorize the City of Bangor to join the Rapid Renewal Program for We mregistraton of automotive vehicles. The program allows citizens to re -register on-line through use of the Internet. Bangor is one of eight pilot communities throughout the State a Maine undertaUng this program on a trial basis. If successful, the State Intends to offer the program statewide. The Omer commits the City to pardapate through April 14, 2002 at which time the City will have the opportunity W oantnue or opt ou4 at Its disrrebon. As outlined in the attached memorandum from David little to the France Committee dated June 27, 2000, the City may lose a small amount of revenue but residents will benefit from an added convenience of co ducting this transaction on-line rather than a City Hall. We anticipate this program to be available around the Post of September. Department Head Managa"s Comments: This matter has been reviewed at the last two Finance Committee meetings, and the Committee voted 4-1 to recommend approval to the Council. City Manager Associated Information: Omer, Memorandum, Agmement Finance Director City Solicitor Introduced for x Passage _ First Reading Page _ of Referral V A9918nW tO Cooncil0r FarnFee July 24, 2000 CITY OF BANGOR (MLE.) Order, Authorizing City of Bangor to Enter into Rapid Renewal Registration program By the Oty Court/ of Nre City of Sanilmn ORDERED, That Ne City of Bangor enter Int a rvntratt with the Sate of Maine and Naw Eglurd IrMiacLle, Inc, an agent dthe Sate of Maine, tjcin ant participate In De Rapid Renewl Regnhahon Program. The mend would he In effect until April 14, H , at which Mme tie City of Bangs will determine wlleMerIn say in Me Rapid Renewal Program or In withtlnaw. Edward A. Bmett, City Manager, is hereby authorh d, an behalf of the City R Braga, to sign the afore mermmed contract. IA CIES COUNCIL July 26, 2000 gntion for Passage Made and Secovded Noun Doubted Vote: 1 yes, I no. I absent Councilors voting yes: Aube. Crowley. Parnhm, Palmer. gohmen, Tremble s vardarma Councilor voting no: Blanchette Cosecant absent: Uldaccl Passed UCITY C1133: Ttd% Anthorlrfng City of Bangor to Dater Into Rapid Renewal Registration Program ASSIOnW W F/nkm Coundlor xk SERVICE LEVEL AGREEMENT Between City ofBangor, Maine and New England lnteractivy Inc., as agent for the State of Maine and the Information Resource of Maine (InforME) to Providefor Electronic Transactions and Access to Public Records 6 THfS SPRVICHLEVPI AGREEMENT (SIA)umade end ¢meed mro ibis —dayc 2000, by and belwem the am of Banco, Me= (hu'e1mM"Uy, City) and New England interactive, Ino, as qi6t for me State of Mnirm and lNorME: Ne lnkmgtion consomme of Mahan Mereimor'Yhe Netwiric) as an wtiative of due Sate of Marge, subject m the approval of the WA ME Board (hereinafter "the Bnerd'). This agreement is subordinate to the WoiME Master Contract #U0321098204, dead ApN 14, 1999, between the Sate ofMIame and New England Immactive, Inc. and is subject to all fame; and cram oro thereof uNms specifically learned es excerwors N Wis ageemd. Any And all eimeptions in the, blfmME Maar Contract and] be commixed is a vepewa monitored section within this agreement entitled "Exceptions to the WwME Mosler Contract". This agreement u based upon Me fallowing premise: FIRST, as City "e mins cutting electronic public records (a defiled below, ha<meM "Public' Foo n,de) w amb reside on me numcigliNs computer systerm and SECOND, abuse public records Ate nvaJable to 0a guual public umb origin cirtmnehttces m accordance with the relevant provisions of the Mame Freedom of Access law; and THIRD, Masse atiuns and beawesea have an almost an electrmtiwlly accessing orae public records And m electrontrally mbmi0ing data to Me Cry m create public records, (hereiveRer'1Yensecmw'); and FOURTH Me IsgisUWre created Or Womutlon Meront;¢ of Maine, Me NeMrork, b provide Maine eitiva said businesses wits ammo o access to government ipfomation and to allow Maine constant aM businesses to conduct elecomm; trvmactiam' wits all lovely ofgovertmort ss the Sate, and mMu Me Board leas constructed on behalf of the State of lAme wiW New England interactive, Inc. (herehaf er'NM'j to develop, m mat operate, mamain mkl expand the Aryans; and FIFTH, me Network desires to provide electrons; aces to the public records of the City and to cathode electronic nawetim wills Me Ciry for Mesita ciaams and businesses; esti MATH it is emnenmlAad by Ne gaffes amt prove ion of electroNe excess aM traysnetiow danger the Netwolt may Frankly, a mama] benefit m Mame citiaens and lim mens Mrough ingemvN services; cusnal SEVENTH, the Hoed Its the duty by vnme of state law to regulate the WoaME Mester Contract vM tures providM by NIM through the Network and We delegated responsibilities to Me Stale of Maine's Chief Information Officer to regulate Me day-tomy relationship between NET and the State of Mei m, including service laid agreements and We fee satellites asomin d averwiM; NOW THEREFORE in considerations of Me neutral con Ascent, coveyeou and preNaes conmitud in this A cemen4 as penis agree As follows: Pail I: Terms and Conditions of Me Agreement SECTION l: Statement of Pumwe To purpose of ass agreement is to issue Me Cartoonist and remora hells l s Naatl as pmviMng on line elxsm¢ acetas and humactiom Mougb the Network at the disco on of cm City to obtain or crtna exam public records that are maineinM in electrons foray or which" it in the furore be rumored in electmoic ferny Ve The Ciry. P.E/Qem TDD/Q m 00 -296 00-296 2 Service Lere(Agreemenl Information Resource of Maine k �f�,/ Ciry ajBnxgor, Milne E§/d4( (fie'/lf0% Ne `iDlUdWe SECTION 2: De<nifion of Terms a. tiry divuim s) - a Qty aeon® or unit serviced by the Qty's iaremil conalm n ration, and whose dam files are awalable a other ration or month of de Cry, in to older agencies besides the tiry. in Application -&a development of nese particular database of public records on the Notwah, or the Soflxrero Bridge to nese particular dagbae of public records hared elsewhere fm restrictions Immlap, Or ore fatculas electronic anemone for pavering neat of processnig sequam from the public (such as Omani or permit applications in motor vebick efficiencies; and licwv), and the two m in Home to allow public access atuVor in4re<tion wait 84 same on-mr, c. Confidential iremember -vocarrishrom contained within a motor, named that is not considered duclasable by law mtegulutim. d. Confidential Records - any moM created, removed, reached, mawmwey used Or fled by or wah a public agency let is not considered disclosable wWu the Maine Freedom of Aaeu Iaw (a g. ntk 1, section 402, subsection 3, of Oe Maine Reviad SeW4s Aonap4d) or is otherwise dnimmand cera dmtial by law. e. Data records -fact mommund in electronic form for communication Or processing which may include both Pair cereals and covfidmtiel reardsi f public Records - any record created, received, rmahed, meivleinmi, used or filed by or with a public agency red in wruidae) diadaaable cables We More Pttedom of Access low (a& Tick 1, section 402, subsection 3, of the Maine Refined Stables Automated) or is otherwise expressly sudmiued to W released so identified by law. & Transaction -the electronic fiMg or gathering of dao by m agency fm a goveonmemil purpose. SECTION 3: Tere of Aereemem Then agreement actual commerce on the lea it is reproved by the Bond aM shall expire on April 14, 2061 This mono mend my be amended by the writtenageemem of thin parts antl(he apProvtl of the Dowd. SECTRON 4: Rndutim of Oisoutn. Any question arcut dr, inflections or interpretation of man contact, which cermet be settled or determined by muaal ateeemvu of Ne pales, may be submitted by order parry to time Bond for the purpose of atemptmg resolution. SECUON 5: recantation for Cause. At (be nate of the Choy, lis Agaemom may be nominated secrraely, from (M himoME Master Cantron and itmmetlia4lr woo ma Occurrence of any a the, following: a. NEPs illowmceofnnanthosiud accesspmErbited by lis agmen¢vq or b. NO's material which of any tern, provuioo or condition of this agreement, At the option of NO and win 30 days invasion entice to the Ciry, NO my normsst: lo a ions us worse scribers; o if these is hmfiicient sorest in sucM1 application daronrtrated by the Netwvk users or subscribes; or W 296 3 ServiceEev l lgreemene NfarmtNon Resource ofMai" A Cityafeansor, Maine wo E doh D/p th b. Thu Alosesomeone Watered m a particular bl service for o coutivuwg ncewiby the Llly to keep the retaftal yshe info ark as mCirr and available to We NeMroh in accordance with the scbedWe egread vpov by tlh Network aM the City. SECg1ON 6: Construction. Thu Agreement shall Ite cuwhved in accommve with Oe laws of Oe Saw of Mame. SECTION ]: Paraeraoh headlnu. The paragraph headings are accord in this agreement for covvewence only and shall act be wed m interpreting Wu a®eemeol. SEC 101? 8: Rhinal Provisiore. H any provision of Has Agreement shall be dalvoi to be 11hrom, voil or transmittable by a court of competmtjinisdictiov,thea:hwprovisiaw s6aHnotbe alketed but sbnlls®ain mfWl fwceavdeHect. SECTION 9: Copvnehl and Content No rSumarvisiou Acknowledgment The Clry refractors to NEI Her tlm coma[ malermis flumbo d to the Holocausts by tM Gry 6x elechmtic access on the Network du oW violate any third parry's copyright sights under firdtsal law. ne City acknowledges that NEI mascots on command, cersorshry, or dvattw over the lours the Cary my request W other non-licki sites that may be made assemble on the Network. Fort We aV ackmow miges that NEI exereket an conuod, corrosion, or dvection nett We mnwt of the Gtiry'a Public rxwds. SECTION 10:@4Fnmeu. NEI my not assign this emotional attend We poor wnrten commas of He City aW any mato assigvrent of Ate"mmemant without Ore pesmu®on of the QV shall be mall and void. SECTION 11: Ni All no6oa shall be is wrllmg and shell be dbewd ro We pri to thea ageement as shown below: David little, TssCollectmR)epury Trianon, 73 Harlow Sheet Ranges, Maine 04401 Tamara D. Dukes INwME Network General Manager One Murket Sgmn, Some 101 August, MO M330 BR -2% q ServIme lAgrumem Information Resource of Mafia & Ciry Officialism, Mane /b�Od dale ld,w, To the Brant SecaehayofSeale Dan Gwadosky Cham of the hmmalE Board 14f State Roan domain Augmta,avIEW33M108 Ta the State Contract Adntioishator Richard F.Hiuldey,AcMg DwmaAC10 MFdwmD Butwubtrive oa dervicw Ole 0 Auguste, MB O<333 SECTION 12: Total aereenwnt Thu ag2emem consweas the complete and eachnive ampmeot of the a$cemion between the patties forms No amendment woven or alteration of Lu agwnent shall be eRelow uNus aiossawl by an authorized oRoo ofeacb of the pence 0@is aglwneN. Any oral ageement or repmentution shall biM oeiNa the City nm NO Part H: Responsibilities of the Parries SECIfoN l: City offlanaor ReeoonnMutles. 'Ne City will: e. investee Me ti ork to rd eButive peNorwoce ypia' Ageemeot Bum an nim netive of s f City, and zest dw Network to resolving cowo-ucdWy my problems Ibeteurdet and my new isuw Na[ now in comtection iherewiW. b. Provide reasomblekWsof auppmtroaq Ctycaeai dam or mmpmv depasdemmservice, aodm myCiry division(s), m placing m lim wiW the Network, iM City Wbbc treads m amdelly agreed Noween de City may We Network, with due report to the workload and paioaitia of the Netwoak end the Cuts, and wint due refund b the drawees and meds of users of and sobscnbem or the Network Review and approve ell smem display designs and Whispers prim 4 implemmmdon by the Network eel availebtiny o nava mW subec Am. The Ory agrees a patent roe review m a timely mamm and to promptly often feedback, ifmcessmy, ro@e Network d Direct[he central City dean or omputm depaaaoemm aemce to perform as follows: L ohm reposed, help NO pmaomel in imetpretutg Cuff public sa aid permits and provide a point of contact for such intmpremtioq provide advice on cupIDy soirees desims wham emoted; and cooperate with NO in placing colo me Network, the City public records as mentally agmi between do City and NEI, with dm regard to the workload own pnddes of NEI and ths City, end with due tested to the deism arm weds ofuaem of, and subm been to, the NeRwek. The City may also volunteer mcb asustevee to the Network at the City's indiative. W-396 5 Service LeadARromeor Information Resource ofMaineat Ery ofBmore" MaineIbl� lett TDD6Ne IL Provide computer access for de NeMroh to Ciry, public records as permitted by the City, subject to inceampfion of service picture ro Salon J of thou Pen, by an acceptable method, such as eleclrottic impression, died, a ord, or other acceptable mous. m. Provide nationwide response Nrc of on-line elechuwc myuvy within the Ii dicaliors of tlu aty synem resources teal budget constraints so. Provide reawmble bonds a problem determination support to help isolate problems; when rnryamd, and df the problem resides on Ne Cry's and of the system, provide reasonable firm or repairs consistent with for City's apostates muniuq. NO will peke all reasonable efforts to damson the canner of the problem before conncevg the City. V. Have Had control and ni Vauddiry In, security authom tan of ere Neveme (n congressmen with any agmpy, dicuma(s) as discoed by Me Cad in gunfing the Netwnd host access to in data, Use Network poem and subs Lem will not dhectly eccese the Coysystem. e Dheo the GSrydivisonse) to pat as follows: i When expanded, help NM personnel, pan mW sabece b m m mWom lung the public records by arowa'wg cleansers reUkd to tours, miles, regulations, policies and procedure abormustemd by W City nand provide a from of costed within toe mwifipahty for such wterytt0tip¢ is Provide NO auto advice an display acttm decagon when compiled: and cooperate poor NO an placing public records wto We Network as pamittW by the City. M Ory may also mhemba each assandrome to NO at she(My's rotative. its In tie absence a a oundeal City ode or wmpu our departnent or servic; pert thea dunes and reapomibJitiea oudiwil w subparagraph d of this Section. f Asset NO or dekmuwtg the malformations operatic to comply with state law, tops orommees, roles and calumnious perkinisg to the remvay of cost fon providing aacess to public rmads, conducing transactions end obmimng related avvien, n necessary g. Use de Network as in primary provider ofe<ommercde-goveoanent proi¢a to the public An vileness regunaton art excise rose collectou ]he City Notes to off the Norsk for find opnw m provide aria electrons vehicle registration anal excise tax services offer by the City to the public. If the Network declines at older a particular clecomie service, Ne Bryk fie to offer slut senire itself cg to contract wiW amNer parry to offer Ne same. Noomm in ids agreement shall be c mposed b Iwdt one gmsal public's non-el¢trooic access to public records u provided by she Maine freedom of Access Low. h. Cooperate with NO in recmoneoding to He Bound the eehbluldmeol of a reasonable &e fa any access, nonaction or other service fm which a far is appmpnak. r. Coopcak with NEl inrecomoantlungkthe Bard the eabbliahmen[o((ree setviws avaJable @rough He Network diet are of Interior m Maine respond avd businesses, Op -396 6 semxzin Assume Information /'Mermen City a/Bnngop Mau.e /(e%c7) dnee ]DD/dnee SECTION 2: NEI Remonabmhev. NE[wifl a. Pmvide fill technical support m users of and subscriber to the Network. Such support shall be directed to aoswetomg user and subscriber qumtioru and resolving amt and subseibe problems related to waren and record( rds codes, ablarom os, billing policies, error messages, batch roes problems and other crowns named m accessing goalie fiords or conduction buseactiow damp had Network. as Consult with the Gty on all sateen display designs and applications prior to implemamdm and availability to mere and subscribers Recogni a that surhmiutl on-line awls or tramectims provides no right ro Remains or ownership of Ire City public reactors at any now. it Take all touristic praaudoru to probe against wuuthoriutl access or release of public wwwri wi fdere al recorder or wNMeodal mfrnmtirn in %a steady of the City Provide all equipuml, software, act and other moraccus wwwastry a wabbsh electroidcacross m the City public rewrds for services atmtrNetnewsby we Neas dmuibed in washed mhedoles. L Abide by the Cory's wJwimmative regulation, which any now be in fixed or offset or shows may ie the Pomo daemon eReclive. g. Recogrtiu there is no express or implied owmehg ofthe (.sty'e equipment by the payment of any fee or shows m the Ciry. h In the event of bra6e avuas m any City public awards or ttmuctiws, prepare and smarin a the Ctity a daily lands report assembly offering the usage assrcuted with same; and if any portian u payable on the City by dame, be bill, collet and court Ibe portion payable eazh rmu h along with m ampars, in accordance with the window fewer wed ty rhe Network relating to for -a fee services. i Keep soh awards as we assured to demand usage and payments associated with providing access to the City's public rewrds; Braids the City across a these usage rewNe at Bedroom times for hupxwig, auditing and copying purpose if so requested by the Cit. j. Cmperms with the City and its diviurn(s) on placing public rewrds mo the Network or facilitating tranaction tMeu h the Network as provided by dw morel chairman of rhe Cry not NEI ivcludwg ming props weeds from the appgsriate, amhrrdy for, aha providag necessary country to, each type ofpublic record destred. Jr. Lead lk prawns olderennioirg service appliwtionefm wM1ichafee is approptoua in oMa mprovide mouracs to develop, maimain, rrenage, mature and expand Be Netwotok wMuct market wwwah and develop, in cooperation with the City,toxommndedovs to the Board toppling services for which a fee u appropriate and the appropriate fee In change. 1. Lead tM graces of recommit service application for which an charge is appropriate m order m expend for vaunt mW kind of had inkmmtioo avvhNe though red Newark as Network rewurces permit; conduct mrkm research and develop, in woperanm with the Ciry, rewmnmdatiom to the Boardnaardtng services ofbenefit to Maws shows a btsomews chat may be offered fix of charge. SECTION I: Interruption of 9eMe. The City adult nuke its best than to provide whatuace and upmtempted seise under the team of this spending. Boomed, the City shall not be liable for iranoptlm of mMce when the nae shell be due to 6 Ib. -296 Service LevefAgreemmt Imemormi Faource IMuine& cuCmryshIncResangnr. Mnrxe �/u n "MOMQl beyond the riouhol Chla, its mm oxmnbut bar h hi unanticipated mx statement; periodic mremoruxcee m up]ah of the conWmer systemor xyxmu open which smM1 public ,words reside. SECTION I: Electronic Commove with Muraminitles he addition W doweloprim applications which will pertwt electrode; access W Public records wird facilitate hatwctiom, the Network and the Lary will cooperate in exploring the development of other applications that will pnndt electrrand filing of documents electronic co nations and other transactions by Network uses of subscribers with the part, wi0lhe goal of developing such applications as may be appropriate and with doe regard fm wary limitations or constraints upon either party. no Network and Citywill What owpunte in the develop art of a password protected Ntemet site W fecifitate the exchange of information between and among the Netwoh, photocathodes and Store Agencies W support the applications contained in than agrenmN and other applications which may be developed in the future. Part N: Services, Collxtrons and Payments SECTION l: Data Roberts AceadL Network Combination, Schedule of Del'vereadif ]Te public records to be accessed, the transactions to be facilitated ast the swims to be prombel through the Network coder thane anrecmmr are Gated on Schedule A, which is atmched and made pas[ of than apfeement. Subsequent schedules Db G and w eta) may be added in We Nnuq as deemed necessary by We muonl agreemM of the (hp, and the Network. Sconces will be available romps and rvb tus at the fees addicatal on Schedule A ml finds s, collected will be apportioned between the Network and Laty as mooned. The Deed will approve the soreness to be ofimed and the Newark portion of my lees to be charged The Ciry my increase m decrease any statutory Its as directed by law, but the Network share will remain roe same. The net and NEI my modify Schedule A to add or delete servku my by m:wal epicenters. This agreement puuire only to those services Wt are Hired m Sebedule A, as it exists at the time ofsmand; or as it may h amended by radial agreenrees of the pasties. SECTION 2: Network Acca; to Data Records The City conferees; NEI to dome ekco-mic public owners met confidential rands mounted by Ne City in azmrdance with JJs references. Across by Ju Network will be on m u quiryordy, as treaded basis for the purpose of pmvidict server, fischenna conviction; or offering other sconces b usw of sed subscribers to the Network as pernmead by Maine law. SECTION I: Assets and Aoollcation Cone NEI s1uH be responsible for cents and expmsea in esmblishing eleco-sorters m other application on electronic services as descnbed in SchMUN A, including Ne bet per purchasing or developing and maintaining all prodrams feed a interface with Ju aty conryuar applications to, provide access to the public records nominated by We Cary. Applications teed by ME[ for the Newark shall: a. Reasonably protect the public rewards of the Cary firm unauthorized answer, including the unauthoriutl access or release of mnfidend id «cords. b. Stpply City Public rection; to users and subscribers of the Network on a timely basis in an aerator, mdersuMable and logned fmmm acceptable or JU Ciry. e. Pass pM me having by NEI and be promryped for Gry neview and approval be( it is implemented and wade available W Network Ewers road subscribers. 00-296 $ Service LevolAgremm�nr CIO ofsnngop Maine - due D/dare SECTION 4: Ogee Mova¢es User eaements and Dab Screening(MNeeded) As necessary for cousin applications or special wainues: s NEI stall require each interactive user to sipnify omlme that the user will comply sato my mitocnon an the the of:be City rawds required by law, as anmded from tune to time. Such user agreeneW will be in the form of a use message displayed on-line with a required positive vaporous aril will be eapnuedm a log file pnor to she sew being per:mtted to further searsfu view or access the City pobhc rexrds. Is, NEI a ball affairs initial written agreements from eacb subecrily, batch area bulk: service user Nat the will cmayly with say reetrictlw No the use off a City recourse required by law, in ameretled Gmre time to Nrc. These sutemberagwcen6 will be morainal by NEI and my be uupecrM by the f;N NEl will emce¢LCCityrermds taprevmtthe releaseofw::Udmtial uaarrentionmdmtiel reeoada m unauthorized mere. SECTIONS: coneedaua Collection ofpaymanb from share avd saberadbers kr fee servions in oNmce with Lia agreement and by the fuol tlowpro r home ervi:d w hour the le A are abchmmetre this f W. No a east be all ewavn rmybe r] TIne NeIwairee share of Wees iemceevnWomorprim wxiorcsrs ansi mofNe CiryoeTLeadi. of rise Heath. The Nelworkshareofthef aepraerebafee forssncee buses aol sabeaibera of toe Network SECTON 6: Pay Paymnn frn Wnit stylus Ihmd in ScweMh:A will be collared elecnomCally. ONy auLmized payments sell be processed through to vandatiw in Le system. 9 Service LevelAgreemenr Informanoa Resource of Maine n Coy of Bangor, Maine - ib� ERAdma IYdaie INW(TN£SS TO THEIR AGREEMENT WALL THE ABOVE AND FOREGOING, IM p whereto haveF m Mow executed sate ageemem Ne day and Year Nn aMc uiiten The C/ity] ofBa�gg^/nor,,�M(�aaine Byi9/ Bdwatl Barzev, Ciry Mamgu, CaY ofBongor Now Eu aw Nwractive, 11 for the state of Maine and IDmrME B Dex TanwmD General Mavagu.IofasME Information Rwurce "Maine Boa W Contract Adnua®4nbr By DatePxG DO Aichstl F.11' ry, Ac Dvecbr/CIO, Bureau ofNfomntlm5 W296 a' 10 Servtm Levet Agmamme Injoreatian Reaaame of Maine ar p�6/� Cin, of hangar, Maine 00'' £R/datt l done SCHEDULE Electronic Access and Transaction Projects and Other Network Services Provided Under the ServiceLevd Agreement Project Belinition: Road Peneual Servic -an Turnover booed incerhu mlmded W recreate the ease and convenience ofrenewmg moor vehicle ¢gistreHont with The Seats ofMaive, Individuals®dempwanow can trove coast vehicle registraiors Ann door personal compmm while"mmunicaMg and payreg via a secure and everyp eat connector, WorivE will terve a, agent for be% the Mnmcipaliry and the State m "Ilett end distribute all aeweiated fees and iawtmeton uon wr UOoo and dsuo order Vehicla:pracesaing alMe recewal,there®seanteMWdreceivethe new registration wetifiuh and decals or Le and. Fee Breakdown: Total Network Rapid Renewal Service var, $2.00 lap (QbWation (Calculatton ofeach of"ch renewal fee reserved fee oupplied by supplied by Torre +$200 Towunammu' agmtka) excioca not mmahmereesJ Collations, and Payments: Payments will be collected Instruments electrordmlly, vie credit cand or electronic check InfmME, as agent for both the State and the Ctiry, will wheat all peyromW into a aeWunmt estimate anal distribute payments at appropriate over" via clectroWc dlabme rend Mmcbmd bank and AM delete are b be arowcul, Cry b tenantable fm clrrchmt fees assnciatrd wit excise tax payments rely. All other terchent and AM here are the responsibility of the Nebvork, 6 Cel'D � Oo-z% Cel EXTENSION OF SERVICE LEVEL AGREEMENT Between Cary of Bangor and New England larcractive, Inc., as agent for the State of Maine and the Information Resource of Maine (InfmME) TNSS.TIBNSIONOFSERWCELRVRLAGR&fiMBNTismadeandmR infodtis y_dayof .2002, by and bttwan OeCily ofBnngor(Aaaoefler"City Of Bangor-) ani England Wena Io�c(fcowader"NE11, as agent fm the Slate of Mame aM lofaME: ds lof doo Rewurce of mains @eve nabox-Ne Pmmr) as an initiative of the Stole of Maines, subject to Ne approval of Its InfmME Board (buoioader Me Board'). Ibis agreement is mboolioats m the mfeME Muter Coneau NU0321098204, connecoming Apel 15, 1959, betwem We Stave of blame and NmEngfand latwctive, Inc. and is subject to al tams and cosoliom, extensions andor mmwas thamfunion specifically designed as etceptiom in aw agreement Any and all eaaceplions to lbe ba dIR Master Contact will be mnlairetl in a sepnatenumbend section wilhin Nie agrewnmt sanded"ExcepEooe to IM Inded,E MWW Covnazt". Ttia ag2<mmt is bond open the followmp ymo.m The ln6rME Mum Coulmn W130321m8204, commencing April 15, 1S99, by end between the Stated Makeand New England Inlaactive•inn. (NEIh has been extended by reason ofdas exemise by the Smre of it option for messed, for a period ofnee yeah, or in odes words, used 11:59 yes on Apel la, 2004. The Sevice Lev<I Agtmnmtbetweeo Le Patty and'C iyofBmll&' is h oebyalw exmdedaod by assessment and sileanve of doe parties is pmsptively made Cotermimas wido Ne Master bonnet vd my extemims Iheem RVW(TN%SS TO TASIRAGREEMBMf WALL T""OKUMM FOREGOING ties petits baCo leave beaw bones ex¢med Otis ag n einem the day and year NA above wdkn: city of Bangor By ere<�a Edwvd Benetl,CiryA ,Ci ofBeogw New England lnMnctive, be, as spent for We elate ofMaMe and 10000 B DR IfE Tao nO.0 loss, PresideWCEO, NE1 Gena Manger, In ierw laammetkn Rewerme of Mahe Bieuduentran Admmlana err By Date 7 O>/ blotted E Hiffiley, Dustam Nam bi6lmndov Service 00-296 f„ CITY OF, MAINE 73 Harlow Street Baran, Mame 04401 Treasury Depwree t Td: (207) 945-0400 Fat 112 Do id W. Lank Fee: (207) 945-0422 Tar CollecrotlDapury Treanures Email: d4nle®sawm.cupa.mame.edu To: Finance Committee From: David Little, Tax Collector/Deputy Treasurer Date: June 27, 2000 - Re: Rapid Renewal Program As you may, remember, I have been attending meetings in Angara for the Iazt few months regarding the State's proposed on-line Rapid Renewal Program. I feltthat ifthe City wantedto provide this type ofservice to our taxpayers then we should be in at the ground level to help design the program. Most of the program details have been worked out ad the State is starting to push for each municipality m sign aService Level Agreement with New England Interactive Inc., the agent for the Some developing the program. I have read the agreement and have also given a copy to Norm and Ron to read. I have already forwarded my issues with the agreement to lire State and will be sending my that they have as well. Before we get too much further, however, I want to be sure that this is a service that the Council wants to provide There are some cost favors that we need look at Fust we will lose the$3.00 agent fee for every trarmetion we finish here. Because we will not actually be doing the registration, we do not get this money. Instead, Intone, the agent for the State handling this project will be chaging a $2.00 a mt fee to recover theircom. Second, attire torten[ negotiated rate, we will be paying a merchant fee of 2.15% on the excise portion of each on-line transaction. The State and Informs are trying to get a Iowa rate but than is me current number. Our average excise tax mom is$137.00. That would he an additional $2.95 we would lose. Another cost that cmren0y is unianown is that our current TRIO software would raced Frogman charges to accommodate the on-line information. We do not know what this will cost as of yet TRIO and the other vendors have just recently been given the information. The benefit would be then we are providing a new service In our taxpayers. people who have a hard time making it in to, City Hall or are out of State will now have the option ofre-regi scaring their vehicle M any time, day or night. The more people that use the service should mean less has naffac for Treasury and fewer and shorter waiting fires. My take on these costs are as follows: We will be doing no work related to these or -lice transactions. hdbrme and the Stare dr all the work. Our money is deposited into our bads account aW all we have to do is update our system. Due no this we shouldn't get a agent fee. The agent fee is for processing me transaction, which we will not be doing. It will however, them me City because we do budget for Us revenue. For Fl -00 we budgmed$50,000 and brought in $55,360. Keep in mind that this revenue is only earned when the customer decides to finish the registration here. Anyone, who wants to pay excise tax only and go to motor vehicle to finish, does not pay this fee. So, although not very likely we could see drops in this revenue during any year. - Weare already paying merchant few for registrations now. Oar rate is lower than Ne 2.15% bw we also have the swiping ability which on-line transactions do not. That will cause more risk and therefore higher ones. We have paid for FYOo over$Io,000 in merchant few for the Treasury Department alone. Themajorityofthose transactions were vehicle registrations. I we working on ways to reduce these fees, specifically the debit card transactions. So that leaves us with a decision on how to proceed. Although we can leave the program at any time, once this is offered to the public it may as be well received if we back out. The State is hoping for at least a 2% usage the first year. For us that would mean approximately$3,000 in lost agent fees and incurred merchant fees. Assuming all the excise armud; netted out to the average. Using that assumption, for each 1% increase in usage our loss/cost would increase by 51,500. Pc: Fd Barrett, City Manager Norm Heineman, City Solicitor Ron Heller, Finance Director