HomeMy WebLinkAbout2024-10-28 24-342 OrderCITY COUNCIL ACTION
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City Manager City Solicitor Finance Director
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24-342
OCTOBER 28,2024
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24-342
OCTOBER 28,2024
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�� � ������� ����i�a����� �'� �: �^� 4 �Q �.G�,�a�
4�PS9.�� 7.(J6
�I'S��Cla�,sific�l:i�n; CCJNV=IC9'fNTl�1l. 6aRe�ssuu�ir, 2/2(l"2�l
o nf 5 &ie�t�enkiurto fie�u'ri��ine�nf,��C�i-i7.
24-342
OCTOBER 28,2024
r����
��w�;��, �r����,�,
� �.�� �
WV��°r�r� �er•wa"c.�F�r�orrid�r��rai:ir7e��r���r��nt
�,`i4�l�c�ri�:atdc�n is ��rnvirJecl t� _._ _____.___.....__._._._.._m._�_�.���_ �., .w_� , (h�rein�f�er�allc��l "W�rr-anty 5�rvacc
f'r�vic�er„)t�or:
f=orcl w�arr�itty rcp��irs(c:av��r�c� ii�kh� f_7�alcr W�rranty nnd I�rrl�cy���nu�l'). ft�p��r��rtP��rl�z��t:ion is f�r pov+r�a-�ci F'or�i car�s�i�c��ru�cics, which
�re pwn�t� or It;aseel �n�l c���ci��tec1 �l (,�_..._____.________...�__.._..._._..m.._ � �..._.___.___._. �_.l� Warr�ar�ty
re��aprs �rG iirclud�r�rg the f�ilc7wu7r, �ar•e�s; Ai�� Cnnclit'rraner, P.3ral<�s, Cocal�i�ep Syst�m, �iec�rica9, �t�cl Systerr�s, Ignition, Emuasion 5ysl�FTts,
St�cariny�"f-rnnt Ss�is��c�si+�n,Wf�e��ls/f-lul�sf["�ri.nt�;C3c,cly ancl ��ip�t,Ga:�raliri�L�F�o-�i I�ies�l�i7yines, R�r l�,xBes�t�r�T�amsmissior�s.
Re��ir ��Li�oriz�L'ir�n is Gn�iF�r� tr� 1�=�rtt�rl f�c�wer��r�aii�s (�xcl�i�l�:s �7��ar�-F���ti>�'tl die��l �rryi�ne:s Y.�. ���rni�"n;s �, C�ker�idlar ar7d Cr�nsrnissiore�s i.c.
�Iliss�ai)E�nwerecl in 1=oi�c�cai�s�nrJ trucks, ��t-�N�r��s���,�ra��t�'��dcs�����t ir�clud�r��roai�•�+an�h��i!ff�c��nrertr�ain�Ca�tipa�n��ts fnr•�EV,
�Bi�'�,f i��16��d F��V�cs�rr�at�r�a�r:�.@����ir'ee9�v�rr°�e1ty r��aw�°��aaw°F�f powes�r�irro canr�pone��ts anu5t b�ka�e�ta a�ard�r
�.ir��aal�d��M��°��rta�i�d ir��&"r°��a�i��.
�"�maw�����m„�a.,�.�.����m���������������ua��`,�a�°��w���"�����������°�,����"��������"�s°a����...��a���.��������a�a���•��a�� ;��.����r������r������w:.�a����:�+:
l�EI Wa�rr�nky re���`�ars rnust la��aerf�rr��ecl li��cct�rcl�7rrce:wiC�h f:h�'a't+i���r�r�nly�rrc,l E�cafn�y M�i�urul�
�t:i� rc=cngnirF�i th��whten �aerf'on����c� ��ew vel�icle�+r����r�aticai-�<7i�cl E:��clitiar�in�c�, il�.ms c�f'�n i��ic9�r7t�9 e�a��rr� rr�ay b��nco�Aril�r�d periadic�lly which
�c�uuir� r���a�ir, Au��llorize7l:arsn is alsta c�fv�r� Cr� ��rFornq s�oa:k� rep�irs pric�r t�c,�t:ii� ve�l7is;Pe� �a�ing pl�c��i in�ser+�ce �nd to 9ae r�nnburseCl hy Ford M�rLarr
Cc�m�ai�y f�r i��Itlr,g t:hew�re�7�ii°s in a�r,�orcl�nce wvil�l�7 tYt��rc�visiod��s slafl;�;d N��r��ii'�.
"T'871's ti�utl�tror�iz�lGr�n �Ilow� �fa� W�re�sr7ly S��rvice I�e�vici�r ta clairr� ar��J r�ceivt� r�t.iinl,��irs�wnenl firon� Fao��l h�1ral:or Coi�p�ny f� ��rforrrninc� w�rrarrly
r�p�ai�s�nd is s�.�h�ec�t;a tl�c�f�rl9r�wvirrq concl'+Cinns�����d �i��e�cl�.�i°�s, 'fl�i� �ac�r��i���nt� r���y fac:l;eN'mi���L�d or c�nc�IR�cI, wiLl� r��o-wil:ha��C c�use hy���P��r
��tu-Cy,ran:3��I�ys"i�otiee:
Can�lilrun�.Far f�etm�kae�i e�rrr�nt�af N?7r).ar��y Sc.rv[c�I'ic�vic�cr I}er_�cAri�ned.ltu��irs
« �ks i��7 rruLl7arirc�cl W�rtr7n9:y 5�rvia:c�I�rovi��r,.__,._ _�_..__m._�__._._ _.__._�_._._.m..._._. ........___ __.��,is r�quirc-cS to�
� M�irik�ipi Service P�ieilil:ic.s 1.��Y�d�e��ro�a�R��dy c?c�Gai����c�t��rr vel7i�.lr�s b�:rnc�r��p�irecl.
� Nl�u�l:�i�� ca���rt..��i t:a'aiir`iirsg anci I�r�d�lic��:ior� s�abse.ri��tior�s�, ��v�i���bl� thrt���gh .�wvw.fPt>et�..larc9 r.r�r7��a €ar yce�,�r C�a�r�rnercial l�'ehic�le
U�ae;raaiqns(CVU) I�tl���t Serui�e f3c.��r��sc�nt��ivta.
* M�4nt�i�u{a..�c>�c��kr cluayn�stic sc�fitware�s defirrc.c���y Mtai'cl N1�f:tyr°Gom�aany.
� Poss�ss f�c�cd cic�fink.cl,pecir�l�es�uice tac�ls�ar�ci�c�t.ui�ai�'ic�i�1:.
� i-#r�ld Fni°[� �1��8;or�oo�n�any h�rrr�less for�I�r�,r���us�c(v�l�ictl�s��awn�irne}r�Tlatc�G'a repairs,incl�c���q I�ut r�oY�li�n6le�t�prac����ng Caar���s�r�
s�fat�fning tc�cl�rri���l��sistir�nc��,
w f=�iWa�r� Cr� m�[,t' G�tes�� i•Grq�.�ir�;F�t��i�il!��vulll re�t.alt;�rr t:crirTin���tir�r� r.af�:h��+Ps�rr�rnl`y S�rvic� k'�ravi�i�;r �riw�lec�es wiCl� �� 3t7 da}r wrlttei7 nc�tic�:
�r�a�r�� f=�rc� I�o�or C,c�����ityr. ��r�ssi.�C��ri<�qa t:r y�vu.�y.filr.a,1,�Tc�rr.l,r:rai��1.�a•co��t���L y�i�r F+����i Cnrra��r��fa�W�a17��N�C��ci•a�;i�rns I�le€�1:Serv���a
F��?�,a'TC�SG-'Pl@:8l'JVF,�
� 1N7rr�nty rer���ai°s dm��cica S�rorn � r�;�s��i��� loc�t;es.xn LR°i�k h�s La�e� s�.lt���cr��-Ci�icat�l, �ti�i� en ��ck c#o�.s i��t m�Ht =t�rd ���oi° Ca�n��rry"s r�quiren�e��ts to
�:���fon�i srruicc wilY l�a sul�jccC t:c�c:h�rc�c,b�rcl�d7n�i m�ry r•csult ara R:c��mur��ti�a��of tl7is Aga���em�:nl:,
s �h� W�rr�rriiy S�i�vice f�rouirl�er �icar�cs tcr rr��k� pts keclvr�icians r�vaii��P��e; Par wcla-b�jser.l ant�fcar cl�scnc3airr technic�l tnii�i�r� at Fard Motcar
(.c�m�s���y�utlrni�ixeci Lr�aininc� ���ilitic��l no c:c�st Le�0.:I�c.Ford Mo�t�r'Cnr�{��ray. Ai�on-siCe:fc�-ba��el trair��g n7�y�e avaii�lc�ar cerl�in vcl�icic�
�aC���IIc��Llcri�s�, rt:f�r I:c� ,wv�vw,f9c<,4,.fuiEi,ycam„ ���s� wspeciFi� �:�'y:�anii'7g EnT��rma9:i�rrr. fVc�te: .�IE �:c�ntd�G'�rl;rtl ��r'l`s �r�cl S�rvice persann�l inr,lu��Pinc�
�1"cclur�ic��ris rn�.�s�rrir��l�:he�se�n7�lr�inii�c�,to�ling,������I p��rl,i�s�rcr��iiR-�r��co��s t�s tb'7c sk��Pf���tually en7pdc���cl k�y�he�WVt�rrar'ty S�ervic��a f'rrrvr�le,e�.
� �f�l'�� VV�rr�i��L�+S�;Pvice P�-ovi��r���r• rayr�;es 4:�a �acllter�: �tr �IG prd�ao° w�rk ����r���val r�e�uire�n�:nls a� f�crrr� �o::�r Can��anq m�y sper,if�', (I�e., C7ig(La�
Cr�a�inc�,Warranl,y Casl Ca�a T�r�l,u�l�icf�;��ttl ����rt ir7s���e:1�i�ns,w�rrar�ky clai�r�s r�vlew��'�CJ���ru�Pi9;�ct���i��.
� �ard re:m�n�ifacturecl�ei�c�ia�e�ncS t;ra��smission�,semL�lics�rr�:R.E(�,U1�,L.0 for�csc in w�rran�:y c,over��:c�re�aa�rs whcn the�st mated r��aa�i'c,rast
r�xcer.cls th�;cost uf�3r��ss�n�bly. I�t�r� Motcar Cari�r�ar�y"s ricxcisipt�l�r�.��:rir ar rc���i�c�aA��i�c�inc r�r 1i°1ns�-aissicrn�ssc:iailaly is r�bk�irsecl uy
t.<�r�t�letii�g�Cr�sL C;���An�lysis�a:sar�a c�il:h�r�1�I��w�;l�-�a��s��d C'�as�C�p Tool,fG�r;��C�Q a��d n�w�r rrro�l�l yc�-r v�hicles,or`4:hr:paper Cosl C.�F��
�r'��Gs�,fpr 1.999�ncl�riear r�tac��l ycar ve,l7ic��s, PN���tsc3 r�xi�e-.�r try th�W�rranfy�ncl f��fie:y Man1r�71 for�c�diuiu7i�al qnf�rrr�atiior�r��sseml�ky
r4�l�ac�r�rei�ts�nr�th�(:��1 Cau��a�ocess ni�seck�cicl6kia���rl�assistat�cr frc����yaur Fr�rcl��rvdr� f�epresenta:i�re.
1 �qf"�
IH1N�p�ratin�A�r�;e;ixTenk: L7�tc�ss�ied: 3/7(7��i
24-342
OCTOBER 28,2024
• Except as speciFied in this procedure,the Warranty Service Provider agrees to operate under the sarr�rules and requir?ments as Ford/Linwln
Dealers,as expressed in the Warranry and Policy Manual.
Conditions for New Vehicle Pre;CJeliyery, Maintenance and 5toraae
• The Warraniy 5ervice Provider agr�es:
+ To aer�orm a�ehicle inspection upon carrier delivery per Ford Motar Campany Warranry and aolicy Guidelines, noting any damage or
mis-built conditions on t�e 8ill of Lading. Any corscerns must be reparCec�per Warranty and P�icy gttidelines�;ithin 48 hours of vehicle
delivery.
• Vehicles must be sCared and maintained per Ford Motor Company Warranty and Poficy guldalines(Seckian 2).
• To perform new vehicle preparation and conditioning in accordance wi�h published Ford Motor�ompany procedures,including,but not
limitetl to,the"Pre-delivery service Record."
• Ta maintain a copy of the corapieted"Pre-de€ivery Service(tecord"for each vehicle upon whic�new vehide pre��aration and
conditioning was performed.
+ To provide a copy of the tampleted"Fre-delivery Service Record"to selling Ford/Lincoln Deale�ship within 3U d�ys of pre-delivery
compfetion.
• That reimbursement for pr�-delivery ins�ectian will�ie made by Ford Motor Company ta the sel ing Ford/l.incoln Dealership and
payment to lhe Warranty Service Pro�ider for such work will be the responsibilit}+of the selling�ealer as agreed by t�e twa parties
outside oF tiiis agreement with Ford N3otor Campany.
• To mainCain a copy oF fihe service records for each vehicfe upon which a pre-delivery inspectior�and/ar warranty woric was perFarmed
for a periad of one year from date of payment.
Warrantv Claim Auditinq and Assessment:
• Ford Motor Company may audiL all Warranly Serv�ce Provider records peria9r�ing in any way tn new vehKle preparation and condiCianing,
warranry or policy repairs, including the re�air orders(hard copy},the technicians'payrofl records and�ny appficable out�ide sublec parts
and/ot I�bor invoices. 5uch records must be retained by the Warraniy Senrice Provider for a period of�E�east one year from date of payment.
Where su�h records are not avaifable for at least one year or are incoinplete for related repairs far whic�the Warranty 5avice Provider has
previousfy been reimbursed,apprapriata chargeback action may be taken by Ford Mator Com�any.
• Ford Mator Company reserves the right tn review,assess and potentially charge back(parCially ar in full��any claim submitit�d for warrar�ty
payment that does not meet the requiremenes of�ard Motor Company Warranty Policy. Any payment for a warranty, poficy,Fielc!Service
Action,Customer SatisPacCion Program,5pecial Service Instruction,or service contract repair can laker be charged back if�he payment is not
justified.These chargebacics are made for claims which are duplicated, unsubstantiated,or which do no:meet t�e requirements of Ford
Warrartty Policy.
• In addition,the Warranty 5ervice Pravider shail allow persons designated by�ord Motar Campany,at re�sonab�e tim�s ar�d intervals and during
normal husiness hours,to examine the Warranly Service Provider's facilities,operations and records,th�Warranty Servic_Provider's stocks of
vehides at#he Warranty Service Provider's facifities for service or repair,to test the Warranty 5ervice Pravider's equipmen_,and to checl<and
inspect the War�•anty Service Provider's records and documents. Ford Motor Company may charge back_o the Warranty Service Provider all
payments or credits made by Ford Motar Company pursuant to such claims or qtherwise which were im��oper�y c�aimed o�paid. For example,
reimbursem�nt will not b�made for shop camebacic(repeat)repairs resulting fram improperfy perforrr�e�warranty re�airs,or for failures
resulting fram the use of nan-Ford paE�ts,or vehicle mntliF�cations,or for woi�k not accomplished and claimed In accordance with the Warranty
and Policy Marival.
. The Warranty Service Provider underseands Lhat submissian of any improper clalm,inc€vding bul nol•limited:o false or frat�dulenL claims,shalf resuft
in chargebad<�nd,at Ford Motor Company's sole discretion and optian(and without waiving Ford Motnr Conpany's r"tgh�tv terminate or cancel with
or without cause),result in termination/cancellation of this Agreement.
Fleel Warranhr�ounselinc�Process:
m Ford MoCor Company reserves the right to conduct Warranty Counseling achinn5 at Ford Motor Company's discretion.
. Warranry Counseling actions may include:
• A telephane-based warranry repair process claims review.
. An on-site Warranty R��iew conducted by a Ford Warranty Operations Representative.
2of5
IhfW Operating Agreement Cate Issue@: 3/2023
24-342
OCTOBER 28,2024
• An an-site Warran�y+A�dit conducted by a Ford Wa�-r•anty Auditor inspecting up io iZ months of wa�ranty claim submissians.
• Folfow-up Warranly Audits iF da#ermined necessary from previous Warranty Actiorr,
• The Warranl,y 7rend PerFormance Report(362-126) is�vailable via www ffeet,[ord.cQir�or frcm your Comme�cial Vef�icle Qperations
Fleet Service Represer�tative and provides three key metrics defining overafl warranty repair azrPormance.
� Cost Per Vehicle Serviced(CPVS)-Sum of six months payrrtenls clivicled by six ma��hs vehic3es sen'iced(fabor costs
adjusted to the comparison groups'average rates)
« Repairs per 7,000 Vehicles Servlced(R�1D00)-Sum of six mnnths repalt-s divided Ly six months vehicics serviced mu�tipliecl
hy 1D0a
• Cast per Repair(CPR)—Sum oF six months payn��nts divided by six months repai-=(laE�or costs ad�usted L�the cpmparison
grot�ps'average rales)
ParCs Reimbursement
• Parts used in warranty r�pairs wil#be genuirse Ford or Motorcraft parts only,except as ot3�erwise autharized in the Warranty ard Poiicy Manual.
°Genulne�ord�a�-ts"shall mean such parls,accessories ancJ equipment Por vehicles as are offered for�le by Ford Mot�-Company.
• The War��ai�.y Seivice Provider agrees Lo�dhere to afl parLs return requir�ements as Ford Motor Company may specify.
• Failed parts rerr:oved from the vehicle must be h�ld by the Wara•anty Service Pravider fot-30 days frorr:payment d�te b+�Ford Motor Carnpany.
1'hese parts are to b�made avai�abie for insuection by Ford MaCor Company representatives�ar dispostion as Ford Motor Company may
specify,
• Any part(s)Prom vehicles invofved in an accident,personal injury and�or property damage MiJST NOT b2 scrapped untif authori7ecl by Ford
Motor Company in writing.
� Parts reimbu~sement of genui�ie parts will be based upon a price formula of Dealer(net)Price as listed i�#he Company's Parts and Accessories
Price List in eFFect at the Cime of��epasr,plus 20 percent. This Dealer(net)price plus m�rk-up allowan�approximakes a',Narranty 5ervice
Provider's�ctua!acquisikipn cost from local Ford or Lincoln Deal�rships ot•a Ford Mol•or Company Authcrized Motorcraft�islrPbu.or.
Warran Labor Re��rrbursement
• W�rranty labor reimbursement wifl be based on the Warranty 5ervice Pravider's appr-oved wairanty labt�r rate(�nd if ti�E Warranty Service
pravider has more th�n one location,then the location's approved warranty rate)rrsulti�lied by the appltable labor aperetian ir�=he Ford
Service Labor Time 5tandards ManuaL Where no Ford labor operation applies,reimbursement will be t�sed on actual time{pro�rided il is
reasonable in:he opinian of Ford Nlotor Campany)mulCiplied by the locaeion's approved warranty labor r�te, �111 Warran •Service Providers
must time record actual time repair aperatio�s.
Cl�im Prenaration
• A clairr�Farm s5ould Ue prepared for each warranty repair order in accordance with procedures detaifed in the Warranty end Policy Nianual and
llae Warrantyr Claims Manual avaliable via www,f#eel.forrl.:cc�i�7,.
• Your P&A Coda is; (to be tompleted�pon appro�ai)
��
• This code wilf identlFy your Warranty 5ervice I�ravicler location.
. Warranty claims require accurale vehfcl�history files or�all Ford/Lincaln t�uill vel�lcles. The vehiCle warronty data(i.e.,V�hicle Identif�icaCion
Number,Repair DaYe, Mileage,Customer Concem Code)idenl'€fed an ihe claim Porm must be correcl or�ayment may be defayed until lhe
discrepancy is respived.
• All claim forms should be comple�ed promptly,signed,datec!and processed by a Ford Motor Company aparoved system(�'ovider flr Ford Mator
Company Dealer, Claims will not t�e accepted for payment beyond 30 days after the date oi Yepair.
• InPormation a[�out ail appr•oved cfaims will appear daily on your Ford MoYor Company Claims RegisCer,available from your Fard Mator Company
ap�rovecf sysCcros provider or Ford/Lincoln Deaf�r-.
• 3he Lotaf cre[lit amount from the daily Claims Register will appear on the month[y Customer Statement.
3 ofS
INW O��era#ing Agreenenl D�te Issued: 3/2023
24-342
OCTOBER 28,2024
Claims Payment
� Claim payments are posted to the WarranL�r Service Provider statemenY in a net aedit balance. Any bciance due wifl�e sent to the address
shown belcw:
Warran Servica provider 5tatement
P$el4(Ford Xnput)
Pleet Name
Mailirtg Street Address
Ci#y/State/Zip
a Payments Ca Ford Motor Compar�y are due on the 20�"o�the month fpllowing the staCement date. py�rtents are to b�sent to the address
shown on Yhe Warranry Service Provider statem�nt,
General Provisions
� �n view of thF personal naYure of this Agreement,Ford Motor Company has entered into this Agreement ir�reliance upon the Warranty$ervice
Provider's current ow�ership and management. W�rranty 5eivice Provider agreas to give Ford Niator Cornpany prior writ�en notice of any proppsed
change in suc��ownership or managerla!authority,and Immediate writ�en noEice of the Warranty 5ervice Arovider's dissoluticn ar oF any death or
pi�ysical or menta!incapaciLy affecting ownership or management. No such change or noCice and no assicrmer�t of this Agreement or of any right or
interest herein shall be efFec�ive against Ford Motor Company until appraved by Ford MQtor Company hy�cuting and d�livering an appropriate
amendmen�to this Agreement.
• Neither this Agreement nor any right hereunder may be assigned by tf�e Warranly Service Providet'withou�the prior written consent of the Fortf
Motar Company. The Warranty Service Provider agrees that the Ford Motor Company shall have the righti�select its Warraroty Service Providars
and rrtay deciine to appaint as a Warranty Service Provider any purthaser or praspective purchaser of any�the assets or capitaf stock af the
Warranty 5arvice Pravicler upon termination or non-renewal of tliis Agreement ar olherwise,
• The Warranty 5arvice Provider shall comply with afl federal,state and locai laws,rules,regufations or ordir�ces applicable to the Warranty 9ervice
Arovidar's bus�ness operation. T�e Warranty Se:vice Provider agrees to indemnify,defend and hold harmless Ford Motor Company from any claims
losses,damages oi•expense,including costs and reasonable altorney's fees,arising out of or re�ated to Wa�ranty Service Pravider's failure to comply
with any appl cable faws,rules,regulations ar ardinanc�s. Without limiting the foregoing,the Warranty Sen•ice Provider agraes to indemnify,defend
and hold harmless Fard Motor Company from any claims, loss�.s,damages or expenses,induding costs anc�reasonable altorney's fees,arising�nder
any fecleral,state or local laws,rules,r-egufations or ordinances related to environmental ar f�azardous maCe-Eafs or substanc�s and resulting from or
related to any activily assaciated with the Warranty Sen�ice Arovider's business aperations.
• Warranty Service Providers will be held responsrble for,and defend and indemnify Ford Motor Company against any clair�s,damage or other
casts nF any nature(direct or indirect)arising from or in any way refat�cl to,any wnrk or repairs perfarmad by the WarrarLy Service Provider,
including but noC limited to any vehicle damage caused by improper or failure to pe�-€orm all items on th�Pre-�efivery 5anrice Record. Such
indemnity shall include,but not be limited to reasonable expenses,at�orneys'fees,court costs and othe�expenses oF investigation, litigation
and settfement of any such cfaims.
• This Agreement rloes not in any way create the relalianship af principal and agent�ietween the Warraniy Se-vice Provider an�Ford Motor Company;
under no circumstances shail the Warranty Service Provider or any of the Warranty Service Provider's emplcyees,directors or customers be
considered agen#s of F'ord Motor Company. The Warranty 5ervice Provider shail make clear to others that it is not an agent ef Ford Motor Company
and shall nat act or al#empt ta act,or represenl itseff directly or by implication,as an agent oF Ford�lotor Canpany or in any manner asst�me ar
create,or atte�npt to assume or create,any pbligation on behalF oF or in lhe name af Ford Motor Company.
• The requirements oF this Agreement,as to the cpnduct of Warranty Service Provider's business and as L•�relations between the Warranty
Service provider and oti�ers are intended to protect the good name,gaod will and reputation of Ford hiator Company and�o assure Ford that
the Warranty 5ervice provider's financial and ope�•ating condition is adequate. Except as hereir�spec'sffed,nathing herein aontained si�all impose
any liability on ForQ iNotor Company in cannection with the Warranty Service Provider's ope�•ations under_his Agreement or otherwise or for any
expenditure made or incurred by the Warranty 5ervice Provider in preparation or perFormanc�of Che Wa�-anty Service provider's responsibililies
under this Agreement.
• Upon cancellati�n or termination of Chis Agreement by either party,Che Warranty 5ervice Provider shafl cease to be a Warranky Senrice Provider and
shall:
• Pay Co Forcl Motor Company all sums owing to Ford. Any balar�ce remaininy therea€�er sha�l be paid within ThirLy(3G;days of the daCe of
noYice to the Warranly 5ervice Provider a€the final determined amount.
• At the Warranty Service provider`s expense(i)remove any signs erected or used by the Warranty SGtvice Provider,ar any business
affiliated with the Warranty Service Provider ti�aY bear the trademark or trade name used or claime�by the Ford Motor Company;(ii)
obliterate all sucl�trademarks,trade names and words associaCed with Ford MoYor Company from a��forms,stationery and other papers
used tr,�the Warranty Servsce Provider,ar by any business affrliated with the Warranty Service prov�ler;and(iii)refr�in frorn doing
anyth€ng whether or not specified above that would indicate the Warranty 5ervice Provider is or wa�a Warranty Ser�ice Provider
4of5
IHW Ope3•ating Agreement Date Issued: 3�2023
24-342
OCTOBER 28,2024
P If the Warranty Service Provider daes not comply with any of the requireme�ts of this Agreemer�t the Warranty Service Pravider shall
reimburse the Ford Motor Company for afl cosCs ancl expenses,including reasonabie athorney's f�es,incurred by t�e Farcl Motor Company
in etfecting and enforcing compiiance.
• All business information and all materials containing business information provided by Ford Motor Corn�ar�y to Warrent,�Service provider,
Including buY noC limited to mathods of operatipn,plans or strategies,policies,reports,details of contra;.ts and other business affairs oF Ford
Motor Company and any of its affiliates learned by Warranty Service provider,wMich are not a matter af pubfic knowleege,are and shal!be
treated as confider�tial. Warranty 5ervice Provider agrees for itself and on beha�f of iks directors,officer,,employees ar�c agents to whom sucf�
information and materials are disciosed,khat it and they shalf keep such infarmation and materiafs corfidential and retein them in strictest
confrdence bot�t during and afler th�term af this Agreement,Such information shall no#be disciosec!by Warranty Servc2 Provider to any
person except to officers and ampfoyees of Warranty Service Provider requiring such inFormation or m�terials to perForm pursuant to this
Agreement ancl shal!not be used for the benefit of Warranty Service Provider or any third party excep= n connectian tnrth s�rvices rertdered
pursuanC ta this Agreemen�. Warranty Service Provider acknowledges and agreas Chat such unauthori�ed disclosure or other breach of this
provision wi11 cause irreparable injury to Ford Matnr Corripany and that money damages alone will not nrovide an adeq�aCe remedy to Ford
MoCor Company. Actordingiy, in addition to any other rights or remedies which may be availabfe to Fcrd Motor Company, �ord Motor Company
shalf be entiiled to recaver from Warranty 5ervice Provider its costs,expenses and attorneys'fees inc�rned in enforcing ifs rights under lhis
paragraph. VJarranty Servlce Provider sl�all return to Ford Motor Company all such information and mat?rlals and all embodiments thereof
immediately upon terminatior�oF this Agreemenl.
• These abligalions of conFdentiality shall not apply to any information which(i)was known to thE receivir�g party at the time oF receipt;
(If)was in the pubfit domain at t�e time of receip�;(iii)becomes public through no fault of the p�rty obliga#ed to keep iC confid�n#ial,
(iv)such party IegiCimately learns from tF�ird parties who are under no obligation o€confidentiaF�with respect to the information;or(v)
is required by applicable law to be divulged.
• In the evEnt either party has any 6usiness transaction,which initiated under this agreemen#,continued afC�r termination of this Agreement,any �
such transaction shall not 6e construed as a renewal of lhis Agreement or a waiver af such term�nation,but all transactions sha�l be governed by
terms identicaf with�he terms of this Agreement relating thereto unless the parties otherwise agree in writ€�.
• This Agreerrt�nt cancels and supersedes alf ather agreements,writ�en or oral,between the par�ies relating Fr�the matters ad�ressed by this
Agreement and cons#itutes the entire agreemenG between th�parties w€th respect to the subject matter hapof.
• Unless prohib ted by State Law,this Agreement has been signed by the Warranty Service Provider and sen_:a the Ford Motcr Company in Michigan
for final appreval and execution and then delivered to the Warranty Service Provider. The parties intend this Agreement to�c executed as a
Michigan agrcement. This Agreement and the rights and obligations oF fihe parties shalf be governed and crostrued in accordance with the laws of
the 5tale af Michigar�. If any provision of Yhis Agreement is invalid or t�nenfarceable vnder Che faw,the ForJ Motor Company may elect either ta
terminate this Agre�ment in its entirety,or to consider this Agreement divisible as to such provisiort ar�d tre�=such provision as inoperative,and to
contin�e the remainder of Yhis Agreement in€ull Force and effect as if such provision had not 6een included herein.
• Notwithstanding anylhing Co the contrary in the Agreement, in the event of any inconsistency beiwean t�e terms and cor�ditions oF this
AgreemertC ard any applicable public records I�ws,the requirements of the law shall apply,and the Fle�shall not l�e deemad to h�ve breached
this Agreement by complying with the law.
Acknowledc�rnenl
• f agree with tlie terms and conditions of Che Warranry Service Provider Operating Agreement and the W�rranty and Policy Manual use.
• Changes tn this Agreemenl are not authprized and wifl void titis Agreemeni,unless such changes are refecled in writing,signed by bolh Ford
Motor Compar�y and the Warranty Service Provider and made an Addendum ta t#tis agreement.
• �'his Operating Agreement is not activated wiihout authorizing signaCures.
X X
Hand Wril�Yen Signatare Ford Assist�nt Secretary S'gnature
Print Corporate Officer Name Ford Motor Cr�mpany
Assistant Sec�tary print
Fleet Title{Corporate Of€icer)
Date �aCe
5 nf5
EHW Oper�ting Agr�ement DG�e Tssued: 3/2023
24-342
OCTOBER 28,2024
.� �s
wlrt�w"r �",r
� `"�,�
"����
�'s��d��w�rbs;�d"wcisUo�����ricc;�ruwi�ea�._!��ev���r�r�,�qre�*�'nent
/�t.�ll�t�or�ixat'ur�n is �,ravlr�F,c.i 90 __.�_ , (I'����eio��l�e�r r,all�d "���IC� Scrvice
�____..__.�..� ................ ____...��.�_ �_,.s__.�.______�.._.�_. m__._
Act�'ran�����uec�f�rc���rider")�c�rr.
r=�t���r.i Field S�ivic�Arli�r� FIEL.�}�iERVIC!`AC:"1�1:f)I�cc�cle 5„ E, f3, Ik, antl C re,d��irs(ccrverejcl in tl�e I���I�r hNari���ty r7r�e1 I�c��icy IUk��nu�l), Re�a�ir
��uCl�k��-i�ration�is t'rr perwer��l f=ar�1 e�ra�n�f ti'tat�l<�,'v��ikr,la�r�aww��c�or N��aS���l�o�t�����r�af�cl at
(______..� __. __��_�� .._._.�_ _.._._�_ _w_____ ), f=l�Ll�S��.V:CCE AC�IC�V reEaairs are repa�t�s tf�al s�ecify t9�e
p�it<.,and i���sai��arac�edG.ri�cs t�f���aerfr:arrn�ci�r�,�vct7i�le ir.le�tifiEc�ori 1f7� f��CS welasit,�^[)AS;�S m��sa�es, d=��id�ervi��A�ki�an does na�in�clw�d+�
M•���ia'��t�t�h�Ell�a���°fira�r���a�tpraa��nt���ar C�E�d,�d��1!,FHF4�,�r�a��fE�l Prar�r�rtr��ns�Requie�ec���Id��;rvi�e,A�tion re�aars for��
�aouv€:�r;air�ccsmpos�e'��s�rn�rs�Iz��a�C�n�a�Furd�sw Linr:c�dr�a�e�qes^��rtR�i�;�ir��V repaAWs.
Afl CI�LD S��.VICf�,�CT�C�f��-c��#rs m�,ost[�e,�erf���7rrr�ecl in����c�rrda«G:F;�wlf:f7 thc+W��r��u��t�y a�r��i ��okir.y Mai�u�p�.
�I�is �u�F���rizatie�r� all�rws I:ta�� Fi�ld �r��A�vic€�, Rc,kuan �;�rvi�;� �'rc�vicler t� c��tl���� �tr�rl r�,�:�iv�e i��irnk�ur�Pm�i�C f�'t��'n Far�l M�ator Comaany fai� �er�orminy
f-�.1:�LIa SEI7VtCC r�f.'TT�7N ��c.Faalrs and is si.ibjc�:i:tr�ll�� f�Ylawia7� cc�ncliflioi7s� nnci �rc�cecl�ires, �"his ac�re;�:n��nt���y ��teu�mnnat�d or c�ricelled, witl� or
withc>i.i�:c�ruse�by s�i�:hc�r���ar�y,crn.3[7 ci�ys"rt�ota�;e:
C;cariciitd�a�7s.for.Reinql�ur_��i�icnt c�f f�ILL:V�SCItVI�;L At��IC?N S�tv_rce.f�rcavicici_Pc.il�arrnc;cl f�c��irs
+ �1s�i��3ulN�caa�iz.c.cl FIFC.I�?�C4�VICL/1G:�1�:[C�N SE�rvicc�rnvi�lc.r,_ __.m_.._�_r...._.__� ��___._..�..__..�.v __ __._���.is
rec��rir�+C1 t;c):
a M�ir't��fn S�P�vice f��;iNll;ir:�s t:hal are,���s�v���rly�r�a.ai��secl fai�v�l'�i�'a'�s I��i��c�rr��rai�recp.
w I�l��fi7t�,in curr�r7l: 1�r�i6��iroc� �nc� �uk�b�icc.�t�on s�ib5cri�at:ions, �vailGfil�le khrUug�r uvwwv 11���� iuicl,a�i�� qr yna�r Cramm�rt�i�l Vc�hicl�
C�p�rrr7Li�ar�s(�:V4�) 1=1eet Scrvic�Y2c�rr°�senC�rtivc�.
�» M�int:�in up..t�r���cl�c�t��li�c�r�c�s1.'ic:sr��f�l'war��;�5 cw<-�fir7�r� fay I"crs�Cl M�r��r Corr�,�ai�yr.
� I�c�s��,ss�csrr9 rd�f`Ir��cl s�rc,r�al s�rvi�.9:��Is�r��l�c���i���'�7e��r1;,
« �.lolc�l f't��r�l NVt�tar C�rir���ny I��arn�de�ss�f�or Inss �>f use�! (vc��dcl4;cJawnt:ime,) ���Iat�cY k�i r�:pa�ru, inek:dirrc� h�uC���al'IinrolC�d k[� ,p�nc�mrint� �a��ts
ar�Frlafninc�L-ect�r�ical assisl��nce:�
m 1=�'rlu�e to i�ce;1:tliese vec�t.aircimc:r�t:s wil{ resu9t oro Icrrnii�rati�ra c�f 19�r: f=ZF,E.C7 S�l2VICC ACl-TO�N �rvic� Pravider�rravnlei�es with a �3�cl�ry
w^r�iLt�rb ��>tic� Pc��i'� C-�r��r��l N'd�1�or� Cr,�tn�i�r�y. �c�i° a£ssY���r�e.e c�c� t�a ww�nr P�la��l fc�rrl.e.��{ri or �i�l�c� y�r��� Forci Cor�rrnerci�l W�h�rle
C)p�r�a�E:irans f=1e�t�S�rvicc F���ar��.�r.�i�La�ivr�,
� ��C�LD '�CRV1C&�° �,CI�1C7N r��airs i7��t�arlc fi'�rs� �:i r��42Rr� �����ti�ari t'f7�1 h�s beei� ��€�I�P-cer�ifi�ti�f, l�ut; Er� f'ael; ��,es r�o� rri�^e� �prrl �^lator Cr�ni��r�y's
rcq�ii��en�ent�'�ca E�e!rfc�rin sea�vice will�r.K�af�,7er;l Cn cl��r�c:la�cl<<��7c1 rn�y r�sc�it ir7 ter�min�ti�i�af t:his Ayre�mrnt.
� 1"��� 1=TCI_�? S�F�V1�� AC��"�(�N '.�"e��uic� F��°r�v'Ic��r �rc�r����s t�c� n�7kc, i�� t�:ch��aician�a avail�l�le f��r web���se�cl �n�J/n�s• Class��oom 1�ec�-�nical 1:r�irrir�g at
f-'ord h9c�lai°Ccr7�p�sny��ri.y�l:harizecl tre�ainin�.�f�rri#iCles �t;r�cr c�:�st i�o khc:� F��rc� MoCr�r C'c�m�any, An �7n-sftc =�e•�b�rsec� tr�inin� ���u�y b�availak�lc� for
cerl:�i�� vehicic��� ap��I�r.Gr�i�ris; r��C�:r 4�� wwuwll�,G'I.�;��p�,�l,��at',I]. f'nr speCi�lc t:r�tio�ii�r� inf�rin��t�dr�n. �lt�t�: All e7i7lr7ctc.�J Parts �nti S�rw�c� perst�nnt,G
drrtclue9i��q T�echr�ic�i�u�s� i�tu5l me�t� Ll�e��ixi� 1-c�ric�ind,ry, iatallnE�, at'iti ��ri: tias� r�.>��uirr�en�nt> �s ti�� st��ff;�ncl:€��Vly em�lny��� by �h�a 1�9eI�Y 5erva�e
FlcEia��S'c�.rvic�F'r�vicler.
� �t�e� FICLC�SI�=�VI�,P�FlC"f"T�(�N ����vicc 4�rowicl�r��i���;s C(� <a�ih�;r� ��ca all ���du�•uv<7�r6c ���rov�l r�c�uir�n��nt�as 1=c�rc� Matvi'�an�pany rrrtay�s�aeciPY�
(i.�.,S4;,�'1Nr-.��Fa�2n I�i��t�l Tma�irar�,W�r�rK�ai�1,y C;�ast:C��a 1"ocrl,vefi�icic�r�ci��art inspecCacans,wai°r�r��y cl��r�s revuew�r�cl:��.�cl°t actions).
w Fxc��p�9;as sp[�cIP'1r:�11 Irt thi� ��r�s�:�;d�oi���, R�f�e fiCLf� aF-RVIf;L�,CT��TQN S�rvic� F�re�vit��r�grees ta cap��i°�t� �r�rd��r th� s�me ra.d�es�n�l r�cq��6��mr��7tls
a�Fr�rc�/�Incr,ln I��e�Pc�s�s���a�^x}�r�c.»ed'i�7 tC��'VV�r�-ra�7t;yr;�ni:l I��aRic;y Man�iaG.
1M�rr�?n�Cl�in�Auclil'et�,�,�i�c9 F1s,essrr�ei7:C;:
« f-ai�cl Motar�Coorr��any rn�y vu�iit aIN I�,C�9m.C�S�6tW�I�'F�CT�.TC7N 5crvic�f�r�aaici�r r�c��i��r�s W�a��rir7in� in��riy w��tc�o�cw v�hi�R�pr���a�i•�tlan�.���c�
can�l�ti�ro7ii��,r����rr�nty�r�olicy r�+�ai�•;,inr,luelinq 41��rr.pa�ir t�rdei•,s(h�ird roRY),the techni�i�ns"g�ayrolB i�cor�Js��nucl ar�Y a�pliea�i�e�o�i�sicl�
sur�l�t��arts�n�tlpar I�b�r inv�sices. 5uc�l�r rc�cart�s i�i����;t b�e re¢:aArue:r� I�y 4I�ti�f=:C���_f�SE�t�ICE fkCTI�N Serv�c�Pravic�ar f�r� perio�ot�r�k least one
yc,ar f°rc�i��lake:caf p�yi��r�i, Wi7ei°c�uch rc�c�ard;,�rrc;rrccrt�av�ilcil�l�;for a�le�7st crrie.yr:�u�r,r t�r�irrcc�mplete fi�r relatetl d�epabrs for SuhicR�t�re FICLC�
SrRVIC�AC"fIC�6V 5ervic�e Pi�r�ultJ�eu-ha�s pr��i�usly he�n i���iin6�irs�ci,�ya���r���ric�t�r cV�arcaeback�ction r���}r t�t��k�ro by Ford Mo���Corripany.
I a�'S
]:I-IW C+pea��tpng,A�rec��nrar7t C��atE Sssuecl; �b?;,3
24-342
OCTOBER 28,2024
• Ford Motor Company rese�ves the right lo review,assess and potentially charge back(partially or in f�I)any claim su�mitted for warranty
payment that does not meet Rhe requirements of Ford Mptor Company Warranty Policy. Any payment for a warr�nty,poliCy,Field Service
Action,Custamer 5atisfactian pragram,Speciaf 5ervice Instruction,or service contract repair can later be charged back if the payment is not
justifi�d.These chargebacks are made for claims which are duplicated,unsubstantiated,or which do not meet the requirements of Ford
Warranty Policy.
� In addition,t2�e FIELD SERVIC�ACTION Service Provider shalf allow persons designated by�ord Moto�Company,at reasonable times and
inlervals and during normal husiness hours,to examine tlie FIELD SERVTCE AGTION Service Pravider'e facilities,operations and records,Yhe
FIELD SERVICE ACTION Service Provider's stocks oPvehicfes at the FIEL€7 S�RVTCE AC�ION 5ervice Provider's facilities For servite or repair,Co
iest Ehe FIElD S�RVICE ACTION Service Provider's equipment,and to check and Inspect the FIELI7 SE�VICE ACTIOtV 5�rvice provider's records
and documents. Ford Motor Company may charge back to the FI�I.p SERVICE ACTIQN 5ervice Pravid�alf payments cr crediLs made by Ford
NloCnr Comp�Ry pursuant to sucf�cla�ms nr otherwise which were impro�erly claimed or paid, For�xa�nple,reimbursement will not I�e made
€or shop comeback(repeat)repairs resulting�rom improperly perFormed warranty repairs, or for failures resulting from the use of non-�orc#
parts,or vehicle modiFlcations,or for work not accomplished and claimed in accordar�ce with the Warranty and Policy Manual.
• The FIELp SERVICE ACTIDN Service Provider understands thaE submission of any irr�proper cfaim,including but noY Gmited to faise or Fraudulent
claims,shall result in chargeback and,at Ford Nlotor Campany's sole discretion and optior�{and without vt.�ivirsg Ford Motor Company's right to
terminate or�ancel w�th or witF�out ca�se),resulC in termination/cancelfaCian of this Agreement.
Fleet Warrantv CounselRnu Process:
• Ford Motor Company reserves the right to conduct Warranty Counseling actions at�arcl Niotor Companyc discretian.
• Warranty Counseling actions may ir�cfude:
• A telephone-based warranty repair process claims review.
o An on-site Warranty Review conducted by a Ford Warranty Operatlons Representativ?,
• An on-site Warranty Audit conduc�ed by a Ford Warranry Auditor inspecting up to 1�months of warranty claim submissions.
• Follow-up Warranty Audits if determined necessary from previous Warranty Actions
• The Warranty Trertd Performance ReporE(362-126}Is available via www_fieet.forcl.com or from your Comrnerc'al Vehicle Operations
Fieet Service Representative and pravides three key metrics clefining overall warranty repair perforinance.
• Cost per Vehicle Serviced(GPVS)-Sum of six rr�onths payments divided by six mont�s vehicles serviced(labor costs
adjusted Co lhe comparison groups'average rates) ,
> Repairs per IODD Vehides 5erviced(R/1000)-5um of six months repairs divided by�x monChs vehicles serviced muitiplied
by 1000
• Cost per Repair(CPR)—5um of six months payments divided by six mot�Chs repairs(labor costs adjusted Co the comparison
groups'average rates}
Parts Reim6ursement
• Parts used in warranty reAairs wil!be genuine Fo�-d or Motorcraft parts only,except as otherwise�uChor�ed in the Warranty and Policy Manual.
"Genuine Forc parts"shalf inean such parts,accessories and equipment for vehicles as are oFFered for sale by Ford Motor Company.
• The FIELD 5�RVICE ACTION Service Provider agrees tp adhere lo all parfs return requiremenks as Ford �otor Company may specify.
� Failed parts rc-�noved From the vehicle rrtust be hefd by the FTELD SERVICE ACTIO#V Service Provider for=D days from pa}+ment date by Ford
Motor Compar,y, These parts are fo be made available for inspection by Ford Motor Com{�any represent�tives for disposition as Ford�lotor
Company may specify.
• Any parf(s)irom�ehicies involved in an accident, personal injury and/or property damag�MUST�iOT be scrapped untif authorixed by Fard
Molor Company in writing.
• Parts reimbursement of genuine p�rts will�e based upon a price formula of Dealer(nat)Price as lisfed in the Campany's��rts and Accessories
Price List in efFect at the time of repair,plus 2�percent. This Dealer(net)price p�us mark-up allowance�pproxirnates a �1�LD SERVICE
ACl'iON 5ervice Pravider's actu�)acquisitior�cost frpm focal Ford or Lincoln Deaferships or a Ford Motor Campany AuthoriMed MoEarcraft
Distributar.
Warr n Labor Reimaursement
• Warranty la6or reimbursement will be based on lhe FIELD SERVTCE AC't"TQI�Service Provider`s approved warranLy labor raCe(and iF the FIELD
SERVICE ACTIdN Service Provider has more than one location,then the locatian`s approved warranly ra�)mulEipfied by the applicable labor
operetiar�in the Ford Setvice Labor Time Stendards Manual. Where no Ford labor operaClon applies, reirr burs�ment will be based on actual
time{provided it is reasonable in the opinion af Ford Motar Company}muftiplied by the IocaCian's approve�warranty labor rate. All FIELD
S�RVICE ACTION Service Providers must time record actual time re ah�operatlons.
2 01'S
IHW Operaling Agreement Date Issued; 2fl23
24-342
OCTOBER 28,2024
Claim_Prepat•at'tan ,
• A claim form should be prepared For each warranty repair order in accordance with procedures detailee+iro the Warranty and Policy Manual and
ti�e Warran_ry Claims�lanual availa6le via www.fleeLford.com.
• Your P&A Code is: (to be completed upan ap�ro�al)
C.�
• This code will identify your FIELb SERVICE ACFIO�I Service Provider lacation.
• Warranty claims require accurate�ehicle history fifes on all Ford/Lincol�built vehicies. The veEiicle w�rranty data(i.e.,Vehicle Idei�tification
Number, Repair C7ate,Mileage,Customer Concern Code)identiFied on the claim form must be correct��payment may be defayed until the
discrepancy is resolved.
• All claim forms should be comp�eted promptly,signed,datad and processed by a Ford Motor Compar�y approved system provider or Ford Motor
Campany Dealer. Claims will not be accepted For payment beyond 3�days af�er the date of repair.
• Tnformation about alf approved claims will appear daily on your Ford Motor Company Claims R�gister, �ailable from yaur Ford Motar Company
approved systems provider or Ford/Linco€n Dealer.
• The toCal credit amount frnm the daily Claims RegisCer will appear on the mo+i�hly Customer Statemen",
Clai�ns Pau,�m,enl
� Claim paymcnts are posted to the FIELD SERVICE ACTIqN Service Provider statement In a net credit L�dance. Any balance due will be sent to
lhe address shown below:
�TELD SERVICE ACTIQN Service Pravider Staterne�it
P&A
Ffeet iVatne
5#reet Address
Ciky/State/Zip
• PaymenYs�o�ard Motor Company are due on the 2D�'of ti�e month Following the statement date. Payr'�ents are to be�ent to the address
shawn on th�FI��.p S�RVICE ACTIdN Service Provfder statement.
General Provisions
• In view of the personal nature af this AgreemenE,Ford Motor Company has entered into this Agreemer�t ir-eliance upon the FIELD SERVIC�
ACifON 5ervice Provider's current ownership and managerrtent, F1�LD S�RVICE ACI'ION Service Pravider agrees to give Ford Motor Company
prior writ�en notice of any proposed change In such ownership or manageriaf auChoriCy,and immediate wr�en notice of the FIEI.p S�RVICE
ACTIDN Service Prpvider's dissolution or of any death or physicaf or tnental incapacity affecling ownership ar management, iVo sucit change ar
notice and no assignrrtent of this Agreement or of any right or interest herein shall b�eFfectiva against For�Motor Company until approved by Ford
Motor Company by executing and delivering an appropriate arrtendment to this Agreement,
• NeiCher this Agre�ment:ior any right hereunder may be assigned by the FIELD SERVICE ACTTON 5ervice Fr�vid�r without the prior written consent
of the Fard Motor Company, The FIELD SERVICE ACfTON Service Provider agrees tl�at tk�e Fard Motor Cot-�any shall have the riqllt Ga select i�s
FIELD S�RVIC�ACTION Service providers and may decline to appoint as a FIELD SERVICE ACTTON Service Provider any purchaser or prospecCive
purchaser of any oF the assets or capital stoCk of the FIELd SERVIC�ACTION Service Provider upon termirtion or non-renewal of this AgreemenC
or otherwise,
• The FIELD SERVICE AC-f'TQN Service Provider shall compiy with all federal,5tate and local iaws,rules,regu�tions or ordinances applicable to the
FIELD SERVICE ACTION Service Provider's business operation. The FIELD SERVICE ACTION Sen+ice provioer agrees to inde-nnify,defend and hofd
harmless Fard Mator Company From any claims fosses,damages or expense,including costs and reasonable at�orney's faes,a�-ising out of or
related lo FIELD S�RVICE ACfIDN Service Provider's failure to comply with any applicable laws,rules,regu�ations or ordinances. Withoul limiting
Lhe foregoing,the�I�LD SERVICE AGTIQN Senrice Provider agrees to indemnify,defend and hold harmles�Yord Motor Company from any clafms,
losses,damages or expanses,incfuding msts and re�sonable attarney's fees,arising under any federal,sta-e or local laws,rules,regulations or
ordinances related to environmenta!or hazardous materials ar substances and resuiting from or refated to dny activiry associ�ted wiCh tl�e FIELD
S�RViG�ACTION Setvice Provider's businass operations.
• FIELD SERVIC�ACTIOEV Service Providers wifl be held respor�sible for,and defend and indemnify Ford Nl�or Company against any claims,
demage or otf-�er casts of any nature(direct or indirect)arising From or in any way related to,any work ar repairs perforrned by the FT�LD
SERVICE ACTI�N Service Provider,including but not limited to any vehEcle damage caused by improper o�failure to perfarm all items on the
pre-Delivery Service Record. Such ir�demnity shall incfude,but not be limited to reasonable expenses,att�rneys'Fees,court casts and other
expenses of imrestigaCion, litigatian and settlement of any such claims.
3 of 5
I�IW�perating Agreement Date Issued: 2D23
24-342
OCTOBER 28,2024
• This Agreetnent does r�ot in any way create tl�e relatiortship oF�S�-incipal and agent belween the FIEL��2VICE AC7'ION SErvice Provider and FOYd
Motor Company; under no circuinstances shafl the fiIELD SERVlCE ACTIpN Service Provider or any of tFE FIELp SERVICE�1C7"�ON Service
Provider's emp�oyees,direc�ors or cusComers be considered agenhs of Ford Motar Company. The FTELD�RVIC�ACTIOA Seivice Provider shall
make c�ear to others that it is not an agent of Ford N�otor Company and shall not act or a�tempt to act,or represent itselF drrectly or by ir�plication,
as an agent of Ford Motor Company or in any manner assume or create,or attempt to assume or create,any obiigalion��ehalf of or ir�the
name oF Ford Motar Company,
• The requiremenks af this Agreement,as�o the conduct of FIELD SERVICE ACTION 5ervice Provider's a�siness and as to r�iatiqns bet�veen the
FIELD SER4'ICE AC7ION Service Provider and others are intended to protect the good name,good wif and reputation af Ford Niotor Company
and to a55ure FDrd Ehat the FTELD SERVICE ACTIOIV 5ervice Provider's financial and operating conditiam is adequaCe. E��cept as herei�
speci�ed,no_hing herein contained shaU impose any iia6ility on Ford Motor Company in connection wi=h the FIELD S�fZIrICE ACTTON Service
• Provider's onerations under this Agreement or otherwise or for any expenditure made or incurred by t�e FI�'LD SERVICE ACfFON S2rvice
, Provider in preparation or performance of the FIELD SERVICE ACTION Service Provider's respansibifilias under this Agr�ement,
• Upon canceflation or'termination of this Agreement by eitl�er party,the FIELD S�RVICE ACTIpN Service Pr�ovider shall ceasc to be a FIELp
SERVICE ACTIQN Service provider and shafl:
• Pay to Ford Molor Company ail sums owing to Ford. Any halar�ce remaining thereafter shall I�e�aid wit�in 7hirty(30)days oF the date of
not�ce to the�IELp SERVICC ACfION Service Prov�der of tlie final deCermined arnount.
• At IY�e FIELD S�RVICE ACI'IpN Service Provider's expense(i)remove any signs erected or used�y the FIELD SEk'1.'IC�ACTION Service
Pro���der,or any business affiliaYed with the�IELD SERVIC�AGTION 5ervice Provfder thaC bear tiA trademark or tracle name us�J vr
claimed by the Fprd Motor Company; (ii)oblilerate al�such trademarks,rrade names and words zssociated with F��d Motor Company
from al€fortns,sta�ionery and ather papers used by the FIELD S�RVICE ACTION 5ervice Provide-,or by any busir�ss afflliated w�th the
FIE�.D S�ftVICE ACTION Service provider;ancf(iii)refrain from daing anything whether or not s�ecified above tha:woufd indicate the
FI�Lq SERVIC�ACTIO{V 5ervice Provider i5 or was a FTELp SERVICE AC'fION Service Provider
e If#he�IELD SERVICE ACTION 5eruice Provider does not comply with any of ti�e requirements of ihis AgreemenC,-he FlELl7 S�R1�'ICE
ACT'IDN Servic�pravider shafl reimburse the�ord Motor Company Por alf wsts and expenses,including reasonable aktorney's fe�s,
incurred by the Ford Molor Company in effecting and enforcing campliance.
• All business information and al1 materials contafning businass inFormation prnvided by Ford Motar Company to FIELp SE�VEC�ACTION Service
Provider,including but noC limited to methods of operaYlan,plans or strategies,policies,reports,cletails oF contracts and othcr business affafrs
of Ford Motor Company and any o!its afFiliates learn�d by FIELD SERVICE ACTION 5enrice Provider,wh�ch are not a m�er of puBlic
knowledge,ar2 and shall be lreated as canfidenCial. FIELD S�RVdCE ACTION 5eivice Provider agrees far itself and on behalf of its dire�tors,
officers,empbyees and agents to whom such ir�formation and materia�s are disclosed,that it and they snall keep such informatRon and
materials con rdential and retain them in strictest confidence hoth during and after the#errrt oF this Agre�ment.Such infar�rtation shal€not be
disclosed by FIELD SERVTCE ACTION Service Provider Co any person except to offcers and employees of FI�Lp SERVICE ACTIpN Serv•ice
Provider requiring such infarmation or rriaterials to perform pursuant to this Agreement and shalf not be lsed for the berefit oF FI�Lb SERVICE
ACTIQN Servire Provider or any third party except in connection with services rendered pursuant to this agreement. FIB_p SERVIC�A-:l'ION
Sen�ice Provider ackroowledges and agrees that such unauti�orized discfosure or other breach of#his pro.�ision wil!cause;r~eparable inj�ry Co
Ford Motor Company and lhat money damages alone will not provide an adequate remedy to Ford Motcr Company. Acco-dingly,in addition to
any other rights or remedies which may be availabie ta Ford Mator Company,Ford MoYor Campany shai be entitled ta reti.rover fram FIELD
S�RVICE ACTI'QN Service Provlder its costs,expenses and a4�orneys'fees incurred in enforcing ihs rights:.rnder this paragraph. FIE�D CERVICE
AGTtON Serviee Provider shall€-eturn to Ford Moeor Company ali such information and materials and all e-nbodiments t�er?of isnmediately upon
Lermination oF this Agreement. '
� These obligations of canFidentiality shafl not apply ko any in�ormation which(i)was known Co Che�eceiving party at the Eime of receEpt;
(ii)was irt the puhlic domain at the time pf receipt; (iii)becomes public ti�rough no fault of the party obligated to�ep it confidential;
(iv)such party legitimately learns From third par�fes who are under no obligation of confidentfalitr with respect to t�e i�farmaCion; or
{v)is required by applicable law to be divulged.
• In th��vent either party has any business transaction,which initiated urrder this agreement,continued af�a�termination of th:s Agreement,any
such transaction shall not be construed as a renewal of this Agreement or a waiver of suclt termination, but all transactions s�all be govemed by
terms identicaf with the terms of this Agreement re�atirtg thereto unless the par�ies otherw+se agree in writirg,
• This Agreemerot cancels and supersedes all o�her agreements,written or oral,between tite parties reiating�Che matters adcraessed by this
AgreemenE and constitute5 the entire agreement belween the parties with respect to the subject rnalt�r herof,
+ Unless prohibited by State Law,this Agreement l�as been signed by the FTELD SERVICE ACfION Service Prcti�ider and sent to#�e�ord Motor
Company in Michigan for flnal approval and execution and then delivered to the FTE'LD SERVICE ACfION SerMlte Provider. Th�e pa-�ies intend this
Agreement ta be executed as a Michigan agreement. This Agreement and the rights and obligations of the aarties shall be gcruerned and
construed in accordance with the laws of the StaCe oF Michigan. If any provision of this Agreement is invalid or un�nforceable.ander the faw,lhe
Ford Motor Company may elect either to terminate khis Agreement in its entirery,or to consider this Agreem�t divisible as to such provision and
treat suc�t provision as inoperative,and io continue the remainder oPthis Agreement in fulf force and efFect�s if such provisio�had not beet`
included herein.
4 ors
IHW OperaCing Agreeme�t �ate Issu�d: 2023
24-342
OCTOBER 28,2024
• Notwithstanding anything to the contrary in the Agreement,in the event of any inconsistency betwe�r the terms and c�nditions of this
Agreement and any applicab�e public records laws,the requirements of the law shall app�y,and the Fleet shal!not be deemed to have .
breached t�is Agreement by camplying with the law.
Acl<now_,_„_._leda ment
• I agree with the terms and conditions of the FIELD S�RVICE ACTTON Service Rrovider Operating Agr�Ement and the 4VarranLy and Policy
I�anual us�,
� Changes to this Agreement are rrot auLhorized and wrll void this Agreement,unless such changes are reflect�d in writina,signed by both Ford
Motar Company and the FIEI.p SERVIC�ACTION Service Provider and made an Addendum to#his ag�c-�ement,
• This Operatir�c�Agreement is not�c[ivaCed without authorizing signatures,
Hand Written Signature Ford AssKtant Secretary Signature
Print Corporate affrcer Name Ford MataK Company
Assistan�Secretary prin�
Fleet Title(Corporate OfFicer)
Date
qate
5of5
IHW OperaCing Agreement I�afe Issued: 2023
IN CITY COUNCIL
OCTOBER 28, 2024
CO 24-342
Motion made and seconded for Passage of Consent Agenda
Vote: 9 —0
Councilors Voting Yes: Deane, Hawes (via Zoom), Fish, Fournier, Leonard, Schaefer, Tremble, Yacoubagha, Pelletier
Councilors Voting No: None
Passed
�����:,w�,��° '" .�� ��°,„�,��"���,°��*°.������
��
CITY CLERK