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Home My WebLink About2023-09-25 23-293 OrderCITY COUNCIL ACTION Council Meeting Date: Item No: Responsible Dept: Requested Action: Summary Committee Action Meeting Date: For: Against: City Manager City Solicitor Finance Director Map/Lot: Introduced for: Order Committee: Action: Staff Comments & Approvals Date: Item No: Assigned to Councilor: Y I ,�I f I��h, ii��,,; 4� �i �'µl ,�).r. ��'� �� .�� COMMUNITY CONNECTOR Agency Safety Plan (ASP) Public Transportation Agency Safety Plan (PTASP) �uiy Zo23 V,� �y �.�,�'�t�k Q�l,�.��a�� This plan was developed by City of Bangor, Community Connector in coordination with the Section 5307 and it is meant to satisfy the requirements of 49 CFR Part 673 and amendments from the Bipartisan Infrastructure Law of 2021. Certain requirements in Part 673 do not apply to small public transportation providers. Transit Operators that are subject to Part 673 may choose to include additional sections beyond what is required in Part 673. � � �� :d.,, 1�i�,�i�a.sr.r../�c��i�a�v �i�ai:::�i�i�n,�ri�i�a........................................................................................................................:� �„ ��,�i�a I��r��i�i�n�i�a..r.. ��:�i:�i::��r,��N,�i�a�a u�i��a,�r�.s.............................................................................................� �,�i:::�.�..v � �i::�i:::�i�i�n,�i�a��1�,�i�c��.7.s........................................................................................................................� �„ �,�i:::�.�..v Il�,�i�a,�c��i�n�i�a..r.. �:��i�v...........................................................................................................................J �„ �a�el:::�.�..'Y ��I.SIC I�d,�l`�A�GaLIWILI`�..0................................................................................................................................:d.7 �„ �a�el:::�.�..Y/�.S.S�lf��el`��L...........................................................................................................................................�Q� 7„ �a�el:::�.�...� u:��::��blWl�b7l�bl`�.......................................................................................................................................... �:d. a�„ I�LI:::II`�I..C..I�bl`�.5....................................................................................................................................................... �� „ /��f��bl`�YIWI.S..........................................................................................................................................................�� Attachments: A. Minutes or letter showing Board approval. B. Certificate of compliance with this Safety Plan (annual signed Certifications and Assurances) C. Employee Reporting Form D. Comprehensive Hazard List with Risk Level and Mitigation activity identified. E. Risk Assessment Matrix F. Hazard Tracking Log G. Org Chart Naming Accountable Executive (AE) and ChiefSafety Officer (CSO) Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 2 � 37 il) ��T��"D� Q�l�,��a��, Section 1. � m� � Transit Agency City of Bangor, Community Connector Address 475 Maine Ave., Bangor, Maine 04401 Telephone (207) 992-4670 W2bSlt2 www.ban�ormaine.�ov/communitvconnector Name and Title of Laurie Linscott, Bus Superintendent Accountable Executive (AE) Name and Title of Chief Marshall Smith, Safety and Training Officer Safety Officer (CSO) Mode(s) of Service covered Fixed Route Bus and ADA Complementary Paratransit Service by this Plan Mode(s) of Service Provided Fixed Route Bus and ADA Complementary Paratransit Service by this Agency Service Area Description Urban Service in the Greater Bangor Region. City of Bangor, City of Brewer, City of Old Town, and the Town of Orono,Town of Veazie, and Town of Hampden. Number of Vehicles in Peak 12 Revenue Service Directly Operated ❑X Contracted Service ❑ Name and Address of Transit City of Bangor, Community Connector Agency for Which Service is 475 Maine Ave Provided Bangor, Maine 04401 Name and Address of NA Service Contractor List FTA Funding Types: 5307 and 5339 Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 3 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Section 2. ��w IIIII� � � � � � � � � � � m Name of Entity that Drafted The City of Bangor, Community Connector developed this ASP thlS PIa11 to meet all applicable requirements of 49 CFR Part 673. Signature* of Accountable ' Executive � Date of Signature s/2o23 Name of Board or other City of Bangor—City Councilors Entity approving this Plan Date of Approval 9/2023 Approval Documentation CouncilOrdershowing vote to approve (provide description and include as Attachment A) Name of Entity/Individual Deborah Laurie and David Szechek Certifying Compliance Date of Certification 2/1�/2023 Certification Documentation Signed Annual Certifications and Assurances (provide description and include as Attachment B) *Signature is meant to approve and affirm all requirements under this plan. Separate signatures for each section of this plan are not required. The Accountable Executive and Chief Safety Officer meet all requirements as defined by 49 C.F.R. § 673.5. Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 4 � 37 il) ��T��"D� Q�l�,��a��, �, mw � � � mw � This plan will be iointly reviewed and updated by the Bus Superintendent (Accountable Executive) and Chief Safetv Officer annuallv. or more often if the need arises. In addition, the plan will be developed/updated in cooperation with frontline emplovee representatives. Prior to the approval process. Communitv Connector will provide an opportunitv for frontline staff representatives to provide comment on the plan updates. There will be opportunities scheduled to provide adequate time for all edits and approvals to occur each year. Si�ned Certifications and Assurances (C&A) will be included as Attachment B annually. After approval of annual updates, the revised plan with be shared with MaineDOT and MPO. Version Number and Updates Version Section/ Pages Reason for Change Date Issued Number Affected 1 New Document 7/20/2020 2 Suggestions from FTA, PTASP experts 8/6/2020 3 Final with attachments 10/16/2020 4 6-7 UpdatesforJune2021 10/20/2021 5 6-7 Continuation of updates for June 2021 2/3/2022 ( 2, 5,9, 15-16,23 Updates per Bipartisan Infrastructure Law of 2021 12�20�2022 Emailed and reviewed with frontline workers 12/31/2022 7 9,11,12,13,14,21,23 AnnualreviewwithAE& CSO 7/28/2023 8 6,9,11,12,13,14,18,21, Review and update withfrontline employees emailed 9/1/23 22,23 and reviewed to frontline workers 9/1/2023 9 9 Updated with comments from Council 9/19/2023 Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 5 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Section 3. � ��w m� The Public Transportation Agency Safety Plan (PTASP) regulation, at 49 C.F.R. Part 673, requires covered public transportation providers and State Departments of Transportation (DOT) to establish safety performance targets (SPTs) to address the safety performance measures (SPMs) identified in the National Public Transportation Safety Plan (NSP) (49 C.F.R.§ 673.11(a)(3)). As described in the National Public Transportation Safety Plan NSP, transit providers must establish by mode seven Safety Performance Standards SPTs in four categories: • Fatalities:Total number of reportable fatalities reported to National Transit Data Base (NTD) and rate per total vehicle revenue miles (VRM) by mode. • Injuries:Total number of reportable injuries reported to NTD and rate per total VRM by mode. • Safety Events: Total number of reportable safety events reported to NTD and rate per total VRM by mode. • System Reliability: Mean distance between major mechanical failures by mode. The thresholds for"reportable" fatalities, injuries, and events are defined in the NTD Safety and Security Reporting Manual. Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 6 � 37 il) ��T��"D� Q�l�,��a��, Illllu Illllu II� II' W W II IIIIIIII u�� 'I�4� � � 'I�4� � "� "� 'I�4� 'I�4� � �I .�I I °.� I�4� mu ml4��W .,, �� ., ,� ,� ., mu� � � mu ml4� �" ��m �.,,� �' II '.,,� �� m � �mu� �miu � � � � � � � m� m� � � „. m" � � � m� � m� � � � m� m� m � � � "� � � I III� �mu� � �� ° "� � ��m �� ' � �� °� � �m � I� � �� ' ��' � � "� � � � imu� � �� mu� �m� m�� m� � � � ��' � �r�� "� �m�� V� � �� m��V � � m � � � � � � m� m� � � � � � �" � "� °�� mu� miu IIIIIII �� mu � � �mu � � �mu� �miu �� i imu m '� � � � � miu � � �� imu� °�� ,� m� �V� ° imu�� "� ��' � ,� �w� � � �m� III�I � �, � m� m� " � ° � � m� m� �, . ., . ., � ., klllll � �� I � � � �I� VV IVVV The Community Connector will provide historical data from their maintenance record. Rates were calculated per 100,000 vehicle revenue miles (VRM). The two modes of transit are defined as Fixed Route (MB) and Non-Fixed Route [Demand Response (DR)]. City of Bangor, Community Connector operates both MB and DR service. When establishing SPTs for total numbers, Community Connector will consider the total number of fatalities, injuries, and safety events they expect to experience during their fiscal year which is the same as their NTD reporting year.The annual timeframe is consistent with the state/regional planning process. Likewise, in setting rates per VRM, transit providers may use total annual VRM, or another number (100,000 VRM, 1,000,000 VRM, or 10,000,000 VRM) as needed for consistency with state/regional planning requirements. Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 7 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� mo m� A Safety Performance Target(SPT) is a quantifiable level of performance or condition expressed as a value for the measure related to safety management activities to be achieved within a set time period. A Safety Performance Measure (SPM) is a quantifiable indicator of performance or condition that used to establish targets related to safety management activities, and to assess progress toward meeting the established targets. Targets below are based on review of the previous year of NTD safety performance data for FY 2022 Mode of Fatalities Fatalities Injuries Injuries Safety Safety System Transit per NTD (per 100 per NTD (per 100 Events per Events Reliability Service Reporting thousand Reporting thousand NTD (per 100 (VRM/ Year VRM) Year VRM) Reporting thousand failures) (total) (total) Year(total) VRM) MB 0.00 0.00 4.0 .70 2.0 .35 56798 DR 0.00 0.00 0.00 0.0 0.00 0.0 124800 � �� Community Connector's Accountable Executive will transmit our PTASP by email including safety performance targets,to the State DOT and MPO in our service area each year after its formal adoption by the City Council. Community Connector's Accountable Executive will coordinate with the MDOT and MPO to support the selection of State and MPO transit safety performance targets to the maximum extend practicable. ASP and Targets Transmitted to the State of Maine Department of Transportation Date Targets Transmitted State (MDOT) October 2023 ASP and Targets Bangor Area Comprehensive Transportation Date Targets Transmitted Transmitted to the System (BACTS) October 2023 Metropolitan Planning Organization Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 8 � 37 il) ��T��"D� Q�l�,��a��, Section 4. � ��w � Community Connector is a Small Public Transportation Provider serving an urban population of 56,000 in fixed and demand service. Safety is a core value at Community Connector, and managing safety is an essential daily function. Community Connector is committed to developing, implementing, maintaining, and constantly improving processes to ensure all transit service delivery activities are supported by an appropriate allocation of resources and aimed at achieving the highest level of transit safety performance and meeting established standards. Community Connector is dedicated the safety of our customers, employees, and the public. All transit employees in our department are accountable for the delivery of the highest level of safety performance regardless ofjob title. As part of our commitment to safety, Community Connector will: • Communicating the purpose and benefits of the Safety Management System (SMS) toal staff, managers, supervisors, and frontline employees �r Provide an open culture of all reporting of all safety concerns, ensuring that no action will be taken against any employee that discloses a safety concern through Community Connectors Employee Safety Reporting Program (ESRP), unless such disclosure indicates beyond any reasonable doubt, an illegal act, gross negligence, or a deliberate or willful disregard of policy, regulations or procedure on the part of the reporting employeea • Providing appropriate management involvement and the necessary resources to establish and operate effectively an Employee Safety Reporting Program (ESRP). The ESRP will encourage employees to communicate and report any unsafe work conditions, hazards, or at-risk behavior to the management team. • Establish and operate a safety reporting program in support of pre-determined hazards, potential hazards, and use it to evaluate and mitigate risk. • Ensure that sufficiently skilled and trained staff are available to implementsafety management processes. • Ensure that all staff are provided with adequate and appropriate safety information and training, are competent in safety management activities, and are assigned safetyrelated tasks commensurate with their skills. • Establishing safety performance targets that are realistic, measurable, and data driven. Measure our safety performance against realistic safety performance indicators and targets. • Establish and measure our safety performance against realistic safety performance indicators and safety performance targets. Community Connector Revision: Updated—09/2023 I;::� �;� �;� �,:� 9 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� mw � � ° � The Chief Safety Officer, who leads Community Connector's SMS activities will start as soon as possible with the introduction of the SMS principles. The Community Connector's Safety Management Policy Statement will be distributed to all transit employee. Employees will be required to sign that they have received a copy of the policy. Community Connector also will post a copy of the Safety Management Policy Statement on the bulletin board in the driver's room. Community Connector has incorporated the review and distribution of the Safety Management Policy Statement into new hire training and in refresher training. Records of distribution will be kept by the Chief Safety Officer and will be made available upon request. When substantive changes are made, all parties will be required to sign that they have received a copy of the updated policy. In addition to the distribution of the ASP to all transit employees, there will be periodic staff/safety meetings to discuss on going safety practices and reported events. These staff/safety meetings will serve to keep the importance of safety as a top priority. mw mw � uum mw mw � � � � � uuml Community Connector transit staff at all levels are required to practice safety in all aspects of our operation. All employees are required to report and document accidents and injuries no matter how minor as soon as it is safe to do so. What to Report: Employees are required to report all safety concerns, events, hazards, and near-misses. If the employee chooses to report the safety event verbally, then the CSO or supervisor will complete the form on behalf of the employee and make proper notes. What to Report: Employees are required to report all: • Use City of Bangor Accident Form For: • Vehicle Accidents • Use City of Bangor Incident Form for: • Incidents Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 10 � 37 il) ��T��"D� Q�l�,��a��, • Injuries • Use City of Bangor Spill notification Form For: • Spill notification form • Use Employee Safety Reporting Form (attachment C) for: • Hazards- Damage to facilities, trees blocking view, etc. • Near-misses • Established policies and procedures that are not working as intended The employee should reach out to any supervisor for help in selecting the correct form. In all instances, the CSO will receive the final report. Forms can be found in accident packet on every vehicle or in the racks in the driver room at the Community Connector office or with dispatch at the transit center. In all instances, the CSO will receive the final report. Employees should also report to the CSO or supervisor when established policies and procedures are not working as intended so they can be improved. Chief Safety Officer Response: The CSO will review all safety reports. The CSO will assess and track the hazards as outlined in Safety Risk Management section (Section 5) of this ASP. Employees will be informed of hazard mitigation strategies and resolution through direct communication with the CSO or immediate supervisor, postings on Safety Board in Drivers Room at Community Connector and through periodic safety training events. Documentation of reported safety hazard: The CSO will maintain a log of all reported safety events, hazards, and near-misses along with the follow-up action as outlined in Section 5 of this ASP. The CSO will keep employees informed of reported safety hazards through direct communication and trainings. In the event that the hazard is reported anonymously, the CSO will track the hazard and share with employees during training events if deemed significant. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 11 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Emplovees Safetv Reportin� Pro�ram (ESRP) The CSO encourages all transit employees who identify a safety concerns to report safety conditions to any office staff at any time in good faith without fear of retribution. Emplovees can report safetv conditions in the followin�ways: Turn in completed form to the dispatch, who will forward them to the CSO Turn in completed form to Operations Officer, who will forward to the60 Turn in completed form directly to CSO or AE (Bus Superintendent) If employee chooses to report safety event verbally,then the CSO or supervisor will complete the form on behalf of the employee Report conditions using your name or anonymously by dropping into the mailbox on the administration door at 475 Maine Ave, Bangor, ME 04401 or by using mail to the same address using regular USPS mail. Report conditions using your name or anonymously by emailing: Ilh��u��,,,��„��_�,,,_Il��ii��iiP,ii�rm�iiiii��„m��r The CSO will review the reports and the dedicated email address, and respond appropriately. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 12 � 37 il) ��T��"D� Q�l�,��a��, Employee Protections: No disciplinary action will be taken against any employee who discloses a safety event unless the event is the result of an illegal act or deliberate and willful disregard of agency safety rules and policies. Employees are not protected in the event that that safety event was reported from another source, internal or external. CSO daily will check the dedicated email address mailbox and any document identified safety conditions in the Safety Register. Chief Safety Officer with the support of the PTSP Safety Committee, as necessary, will review and address each employee report. CSO will ensure that hazards and their consequences are appropriately identified and resolved through Community Connector SRM process and that reported deficiencies and non-compliance with rules or procedures are managed through CC Safety Assurance process. mw . . � � :� �� A � �� , � �� ' :� �� ' � w�:'' �' :� �� StafF Safety Roles and Responsibilities Position Title Safety Responsibilities The Bus Superintendent of the Community Connector serves as the Accountable Executive Accountable Executive with the following authorities, accountabilities, and responsibilities, necessary for the management of safety, as they relate under this plan: • Implement each element of the SMS throughout the agency • Controlling or directing the human and capital resources needed to develop and maintain the ASP and the TAM Plan. • Address substandard performance in the agency • Carrying out the Agency Safety Plan (ASP) and the Transit Asset Management(TAM) Plan • Ensure that PTASP is distributed to transit employees • Oversee all safety records • Oversee and provide support to the Chief Safety Officer (CSO)when necessary • Review and update PTASP annually or as necessary • Establish and measure safety performance • Ensure the CSO is performing their duties to the highest possible level Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 13 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Chief Safety Officer (CSO) The CSO has the following authorities, accountabilities, and responsibilities necessary for the management of safety, as they relate under this plan: • Promote health and safety and be a resource to all transit related employees • Review accidents and conduct investigations when they result in serious injury or property damage • Ensure training programs are developed and implemented for all employees including current and new hires • Establish and operate the employee safety reporting program (ESRP) • Continually look for ways to improve safety for employees and passengers • Reports to the Accountable Executive • Review and update the PTASP annually with AE • Ensure the hazard management practices are followed • Ensure that all employees under their supervision are appropriately trained • Ensure that all employees comply with all safety policies and expectations • Ensure that employees receive refresher training • Resolve safety situations or elevate to AE if necessary • Perform safety oversight activities to ensure staff is following policy • Set a high standard for health and safety and lead by example • Promote a safe and healthy culture throughout the agency • Set a high standard for health and safety and lead by example • Ensure that the safety program is fully implemented and effective • Ensure adequate resources are designed to support the organizational safety culture and procedures from the PTASP • Ensure no retaliatory action is taken against an employee who discloses a safety concern unless established policy is violated Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 14 � 37 il) ��T��"D� Q�l�,��a��, • Promote health and safety and be a resource to all transit related employees Operations Officer • Continually look for ways to improve safety for employees and passengers • Ensure that all employees under their supervision are appropriately trained • Works closely with the CSO on safety plan • Ensure that all employees comply with all safety policies and expectations • Ensure that employees receive refresher training • Resolve safety situations or elevate to CSO if necessary • Perform safety oversight activities to ensure staff is following policy • Set a high standard for health and safety and lead by example • Promote a safe and healthy culture throughout the agency • Participate as required in the safety program • Communicate with CSO and AE Dispatchers • Be aware of all safety policies and your role • Be aware of surroundings at all times to mitigate safety risks • Report hazards according to policy • Participate as required in the safety program • Set a high standard for health and safety and lead by example • Promote a safe and healthy culture throughout the agency • Resolve safety situations or elevate to CSO if necessary • Communicate with Operations and CSO Drivers • Maintain control of the vehicle at all times • Bring safety concerns to the supervisor and or CSO • Report injuries, illnesses, and incidents to the supervisor and or CSO • Report hazards according to policy • Participate as required in the safety program • Report near-misses to supervisors and or CSO as soon as practicable Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 15 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� m . . ;� � �� IIIII� �� ;� �, � � m� � � Defined According to the Center for Disease Control and Prevention (CDC) National Center for Emerging and Zoonotic Infectious Diseases (NCEZID) Infectious diseases are illnesses caused by germs (such as bacteria,viruses, and fungi) that enter the body, multiply, and can cause an infection. • Some infectious diseases are contagious (or communicable), that is, spread from one person to another. • Other infectious diseases can be spread by germs carried in air, water, food, or soil. They can also be spread by vectors (like biting insects) or by animals. Community Connector makes every effort to minimize risk to employees, passengers and the community from infectious diseases through proactive monitoring of various information sources and emergency alerts. Once a potential threat has been identified, Community Connector takes immediate steps to minimize risk by implementing appropriate mitigation strategies outlined by CDC, State of Maine Department of Health and Human Services and MaineDOT.Those steps may include the following actions: • Communication of threat to employees and passengers • Temporary, long-term or permanent policy changes • Immediate training of all employees in proper mitigation and health precautions • Coordination with State of Maine DHHS on response and prevention methods • Based on threat level, activate staff to implement transit's mission in the Local, County or Statewide Emergency Management Plan and Continuity of Operations Plan (COOP) • Make necessary risk reducing modifications to assets • Modify existing asset cleaning procedures as needed • Follow emergency response plan for modified service levels • Secure additional Personal Protective Equipment (PPE) to augment existing/emergency supply • Work with State Transit Association and State peer transit entities to communicate best practice mitigation strategies, develop consistent and unified response policy and strengthen group buying power for supplies, retrofit parts and PPE's. • Activate Single Point of Contact (SPOC) for messaging to public and news media including digital communications, social media and website. • Implement Safety Performance Measures (SPM)s relative to event to include tracking of any additional services resulting from the event, additional expenses of plan implementation and impacts to staff and riders Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 16 � 37 il) ��T��"D� Q�l�,��a��, Each of the above mitigation strategies will be measured using the Risk Assessment Matrix process in Attachment E to determine the hazard level, consequences, severity and likelihood of re-occurrence. Mitigation strategies will each be listed in the Risk Assessment Index and monitored on a periodic basis (to be determined) to ensure strategy is effective and if not, modify or remove it. The Community Connector Safety Committee will meet a minimum of weekly until the threat risk has been mitigated to a point where normal meeting schedules may resume. The Committee will be responsible for reviewing SPM's and mitigation strategies in addition to normal responsibilities. When the threat of infectious disease has been modified through CDC, State of Maine Department of Health and Human Services and MaineDOT, Community Connector's Safety Committee, CSO and Accountable Executive will determine the safe response posture to take based on the information provided deferring to Federal oversight agencies in most cases. If the threat has been reduced to safe levels, Community Connector will continue to monitor event SPMs for a period of time after the event has been ended to ensure no measures exceed data thresholds indicating new or continuation of the threat. Section 5. � ��w Safety Risk Management Process Our Safety Risk Management (SRM) process will be continuous and on-going to ensure the safety of our operations, passengers, employees,vehicles, and facilities. Community Connector will use a process whereby hazards and their consequences are identified, assessed for potential safety risk, and resolved in a manner acceptable to management. Community Connector SRM process allows us to carefully examine what could cause harm and determine whether we have taken sufficient precautions to minimize harm, or if further mitigations are necessary. The Chief Safety Officer (CSO) will lead Community Connector's Safety Risk Management Process, working with City of Bangor, Risk Manager when necessary, to identify hazards and consequences, assess safety risk of potential consequences, and mitigate safety risk. The CSO will track the hazards with evaluation and mitigation strategies to find trends that will be analyzed to improve safety throughout the agency.The results are documented in our Hazard Tracking Log. Community Connector SRM process�applies to all elements of our system including our operations, facilities, and vehicles; and personnel recruitment, training, and supervision. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 17 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Safety Hazard Identification Identification of hazards may occur through direct observation, claims, customer complaints, accident reports, employee reporting, or any of the sources listed below: • Periodic staff ineetings/trainings that encourage employees to report hazards and near- misses • Employee Safety Reporting Program/Other Accident or Incident Reports (ESRP) • Transit Asset Management (TAM) Plan • Facility inspections • Pre/post trip vehicle inspections • Post-accident investigations • On-board cameras • Observations from Supervisors • Routine oversight of daily activities (On Board Evaluations) • Customer complaints • Routine monitoring of road conditions (weather/construction) • Federal Transit Administration (FTA) and other oversight authorities • Results of training assessments • Comprehensive Hazard List (Attachment E) When any safety concerns are reported whatever the source, it is reported to the Chief Safety Officer. The CSO also receives the employee reports from the ESRP, customer complaints related to safety, and any other safety related document.The CSO will review these sources for hazards and document them in the Community Connector Hazard Tracking Log. Investigation The CSO routinely review safety data captured in employee safety, reports customer complaints and other safety communication channels. When necessary, the CSO will ensure that the concerns are investigated and/or analyzed through the SMS. Community Connector investigates all safety events (accidents, incidents, and occurrences, as defined by FTA) to find casual and contributing factors and review the existing mitigations in place at the time of the event.The CSO will maintain all documentation of investigation policies, processes, forms, checklists, activities and results. CSO will prepare a report and will be sent to the Accountable Executive and Operations Officer to review along with being emailed to City of Bangor Safety and Environmental Management (safetv.enviromental@ban�ormaine.�ov). Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 18 � 37 il) ��T��"D� Q�l�,��a��, Safety Risk Assessment Once hazards have been identified using any of the above sources, they will be evaluated to determine their potential consequences. Factors to be considered are existing mitigation factors, the likelihood of the occurrence, the severity of the consequences for the occurrence, and the level of exposure to the hazard. The CSO will use the Risk Assessment Matrix (RAM) found in Appendix E to evaluate, score, and prioritize each hazard. Hazards will be categorized as High, Medium, or Low depending on these definitions: Risk Index Criteria by Index Unacceptable—Action Required: Safety Risk must be mitigated or eliminated as soon as practicable. Undesirable— Management Decision: MEDIUM Executive management must decide whether to accept the safety risk with monitoring or i further action. Acceptable with Review: Safety Risk is acceptable pending management review. Safety Risk Mitigation Once hazards are documented using the RAM, the CSO and City of Bangor, Risk Manager(if needed) will use their extensive experience and the RAM to categorize the severity of the hazards. Hazards will be categorized as catastrophic, critical, marginal, or negligible. A-CATASTROPIC: Death or system loss. B-CRITICAL: Severe injury, severe occupational illness, or major system damage. C-MARGINAL: Minor injury, minor occupational illness, or minor system damage. D-NEGLIGIBLE: Less than minor injury, illness, or system damage. The CSO will use all available tools from hazard identification and categorization to prioritize the hazards and determine mitigation strategies and resolution. Those strategies may include do nothing, re-training, new training, and/or a change in Community Connector's procedure. The CSO will document the safety risk management process for each hazard, from identification of source, evaluation, mitigation, resolution, and tracking by maintaining a comprehensive log. The log will be used to identify and prioritize trends to improve safety performance department wide.The log may be used as a training tool. Community Connector will utilize their own log Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 19 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� for tracking provided as Attachment F. Section 6. � � The Chief Safety Officer: • Evaluates out compliance with operations procedures to determine whether our existing rules and procedures are sufficient to control our safety risk • Assesses the effectiveness of safety risk mitigations to make sure the mitigations are appropriate and are implemented as intended • Investigate safety events to identify causal factors • Analyzes the information from safety reporting, including data about safety failures, defects, or conditions. Safety Performance Monitoring and Measurement: Community Connector has processes in place to monitor its entire transit system for compliance with operation procedures, including • Safety audits • Identify and track policies, procedures and protocols the Community Connector needs to monitor and measure. • Periodically review and analyze current safety policies for sufficiency • ERSP • DVIR's • Investigation of Safety occurrences to included accidents, incidents, and or near misses • Monitor daily operational activities for safety compliance • Safety review of modifications to service • Regular service and preventative maintenance • Use data collected to monitor and analyze mitigation strategies to determine effectiveness and share data with Account Executive and Operations Manager • Occupational Safety and Health reporting's Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 20 � 37 il) ��T��"D� Q�l�,��a��, Section 7. � ��w � � � Competencies and Training: The FTA's Public Transportation Safety Program includes two separate requirements for training: FTA's Public Transportation Safety Certification Training Program regulation,49 CFR Part 672, specifies "a uniform safety certification training curriculum and requirements to enhance the technical proficiency of individuals who conduct safety audits and examinations of public transportation systems and those who are directly responsible for safety oversight of public transportation agencies." (§672.1(a)) FTA's Public Transportation Agency Safety Plan (PTASP) regulation, 49 CFR Part 673, requires each covered public transportation agency to "establish and implement a comprehensive safety training program for all agency employees and contractors directly responsible for safety in the agency's public transportation system."The training program "must include refresher training, as necessary." (§673.29(a)) Community Connector transit employees must become familiar with all safety policies and procedures and learn to perform their jobs safely and efficiently. Employees are required to participate in all a�encv on-the-iob, classroom, and specialtv trainin�. Communitv Connector will ensure that trainin� pro�rams include hazard reco�nition, re�ulatory compliance, and accident prevention. Employees directly responsible for safety are: Bus Drivers, Dispatchers, Operations Officer, Chief Safety Officer (CSO), and Bus Superintendent (AE). Training: The Accountable Executive and Chief Safety Officer must complete the FTA's SMS online training. Also plan to attend the Public Transportation Safety Certification Training Program within three years and subsequently complete refresher training every two years. Ongoing Safety and Refresher Trainings: General Fire Extinguisher Blood Born Pathogens Hazardous Communication Spill Prevention, reporting and Cleanup ADA Regulations/Sensitivity Human Trafficking Emergency Action Plan EEO Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 21 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Title VI PTASP City of Bangor AND Community Connector forms, policies and procedures Drug Free Workplace Customer Service Bus Van Bus Evacuation/Emergency Procedures Breakdowns—Triangles, Safety Vest Ramp operation DOT required Inspections Drug&Alcohol Electronic Devices Safety Communication: The Community Connector's Chief Safety Officer will coordinate Community Connector's safety communication activities for the SMS. Community Connector's activities focus on the three categories of communication activity established in 49 CFR Part 673 (Part 673): • Communicating safety and safety performance information throughout the agency: Community Connector communicates information on safety and safety performance on its safety board and during periodic staff ineetings. Community Connector also requests information from drivers during these meetings, and which minutes are taking as record. Finally, Community Connector's CSO posts safety bulletins and flyers on the bulletin boards located in driver's break room, to advertising safety messages and promoting awareness of safety issues. • Communicating information on hazards and safety risks relevant to employees' roles and responsibilities throughout the agency: As part of new-hire training, Community Connector distributes safety policies and procedures, included in the Community Connector New Employee Packet, to all new employees. Community Connector provides training on these policies and procedures and discusses them during safety talks between supervisors and bus operators. For newly emerging issues or safety events at the agency, the Chief Safety Officer issues bulletins or messages to employees that are reinforced by supervisors in one-on-one or group discussions with employees. • Informing employees of safety actions taken in response to reports submitted through the ESRP: Community Connector CSO provides targeted communications to inform employees of safety actions taken in response to reports submitted through the ESRP, including handouts and flyers, safety talks, updates to bulletin boards, and one-on-one discussions between employees and supervisors. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 22 � 37 il) ��T��"D� Q�l�,��a��, Additional Information: Community Connector will maintain documentation related to the implementation of the ASP. This documentation will be retained for three years after creation. They will be available to the FTA or other Federal or oversight entity upon request. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 23 � 37 V,� �y �.�,�'�t�k Q�l,�.��a�� Section 8. �� Accident: An event that involves loss of life, serious injury to a person, collision of public transportation vehicle, and/or evacuation for life safety reasons. Accountable Executive (AE): A single, identifiable person who has the ultimate responsibility for carrying out the PTASP and TAM Plan of the transit agency; and control or direction over the human and capital resources needed to develop and maintain both the PTASP and TAM. Chief Safety Officer (CSO): An adequately trained individual who has responsibility for safety and reports directly to the agency's top executive or board. The Chief Safety Officer may also be the Accountable Executive. Consequence: The result of a hazard. Equivalent Authority: An entity that carries out duties similar to a Board of Directors. Safety Event: An accident, incident, or occurrence. Fatality: A transit-caused death that occurs within 30 days of transit event. Hazard: Any real or potential condition that can cause injury, illness, or death damage to or loss of the facilities, equipment, rolling stock, or infrastructure of a public transportation system; or damage to the environment. Incident: An event that involves a personal injury that is not a serious injury, one or more injuries requiring medical transport, and/or damage to facilities, equipment, rolling stock, or infrastructure that disrupts the operations of the transit agency. Infectious Disease: Infectious diseases are illnesses caused by germs (such as bacteria, viruses, and fungi) that enter the body, multiply, and can cause an infection. Injury: Any physical damage or harm to a person that requires immediate medical attention and hospitalization. Major Mechanical Failure: A failure which prevents a vehicle from completing or starting a scheduled revenue trip because actual movement is limited or because of safety concerns. Examples of major bus failures include breakdowns of brakes, doors, engine cooling systems, steering, axles, and suspension. MPO: Metropolitan Planning Organizations in Maine. There are four (4) in Maine: KACTS, BACTS, PACTS, ATRC. PTASP: Public Transportation Agency Safety Plan required by 49 CFR Part 673. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 24 � 37 il) ��T��"D� Q�l�,��a��, Risk: The composite of predicted severity and likelihood of the potential effect of a hazard. Risk Mitigation: A method or methods to eliminate or reduce the effects of hazards. Safety Assurance: The processes within a transit agency's SMS that function to ensure the implementation and effectiveness of safety risk mitigation, and to ensure that the transit agency meets or exceeds its safety objectives through the collection, analysis, and assessment of information. Safety Risk Management: A process within a transit agency's ASP for identifying hazards and analyzing, assessing, and mitigating safety risk. Small Public Transportation Providers: Transit systems operating fewer than 100 vehicles in peak revenue service. Safety Management System (SMS): A comprehensive collaborative approach to managing safety bringing management and labor together to control risk better, detect and correct safety problems earlier, share and analyze safety data more effectively, and measure safety performance more precisely. SMS Executive: The Safety Management System Executive is the Chief Safety Officer or equivalent. System Reliability: Mean distance between major mechanical failures by mode. TAM: Transit Asset Management plan. A business model that prioritizes funding based on the condition of transit assists to achieve and maintain a state of good repair (SGR) for the nation's public transportation assets. Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 25 � 37 "{ j�, �:.��'w't�� A�i��&�d��. Section 9. � � ADA: Americans with Disabilities Act ATRC: Androscoggin Transportation Resource Center AVCOG: Androscoggin Valley Council of Governments BACTS: Bangor Area Comprehensive Transportation System BSOOB: Biddeford-Saco-Old Orchard Beach Transit Committee CDC: Centers for Disease Control CDL: Commercial Driver's License DOT: United States Department of Transportation DR: Demand Response FAST: Fixing America's Surface Transportation Act of 2015 FHWA: Federal HighwayAdministration FTA: Federal Transit Administration GPCOG: Greater Portland Council of Governments JSA: Job Safety Analysis KACTS: Kittery Area Comprehensive Transportation System LATC: Lewiston-Auburn Transit Committee MaineDOT: Maine Department ofTransportation MPO: Metropolitan Planning Organization NPTSP: National Public Transportation Safety Plan NTD: National Transit Database PACTS: Portland Area Comprehensive Transportation System PM: Preventive Maintenance PTASP: Public Transportation Agency Safety Plan required by 49 CFR Part 673 RAM: Risk Assessment Matrix RTP: Regional Transportation Program SA: Safety Assurance SDS: Safety Data Sheets Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 26 � 37 ,,,, ��T1¢'t��. Q�,A.�G+f�;d�R. SOP: Standard Operating Procedure SPBS: South Portland Bus Service SMPDC: Southern Maine Planning & Development Commission SMS: Safety Management System SPM: Safety Performance Measure SPT: Safety Performance Target SRM: Safety Risk Management TAM:Transit Asset Management USDOT: United States Department ofTransportation VRM: Vehicle Revenue Mile WAVE: Wheels to Access Vocation and Education WMTS: Western Maine Transportation Services YCCAC: York County Community Action Corporation Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 27 � 37 "{ j�, �:.��'w't�� A�i��&�d��. ATTACHMENT A: BOARD APPROVAL � ��T"rr°��"�^��C�rS�"Ne�i� �anaxr�rar;�ar ,r��a ��s��:"mr�r� o00 00000e..�..�, , .,,�.�. ..�..e�,�,ea "% ,� ,��y" C'dMFMu�w.N@ W4u�m�rf'41ro"ww�ri 0"m�NMaal: R4�;�,��"�ri"FA'h'�'b t�� "�"'�I'� kMn7tt9B hA�.F :r"M'b"9"�"� "�,�, f �� B��rv�CbYww„flQ�vU 4Su�Mtl d a"+w'44rV�&&��p$��r4�nX,�„1r,�^ �",ri'�':�,, � W�r,��a�a,z,�.m�.D�M�.'��awn. a',�v�'�mn� �R"�"u��!wJ�,!��YA� .�:��4�"R+m�td��d��..�..� ��,��,.�� .....�..,W�.��,��.��..��. � � �., �bo�,li��....�m��m��m.�w��,.�.�.�.�. �Ponam9mMm°w,�piev�qy&Wwm Iwr�,�'aN�.;Y'u;�rv�uwu�av�a�Ra-.rvRA�am d�w��wn;ryn�mrd"�rb�Y P°^Je�mu�a,`a pMww C,a�wv�qM'iip,W��;�wWm"im"wa�N,�iND�r�� dE�'��'�M'��o� �.........,.w.�,..... .....,.........,�..�.�.�.�.�.�.�.� „....�,.�,,.. ..,..,..,.�,.�,....., .��...,...... �.. ... �,ay,� ,� ....,..,.. ,..,, �,`b�"�a�'��nah�p�,xr.a�anvp°e�oaawro�iq�q';m�m^��;;�G�!�ea(�fi�iU��'YsY��aW'6Arew�W��aV��rom��'s�w°��ri.Mw4ftrwndrad�r,uRim:w�n��A%;1�,',��al�� %w��e�d�wm^�a Ma�u�v��awuw��r��q�wN^��aw�; u u�^�rr�m,a��,sMra�b��we��i�'�.�v�&sma"��'"�»r��'�,"�`�*�g R��a�A��I�+��u��N`m�m x�N�,��a��ra�:a�d'tl�+iu�i7n`�G'"�v��w�uww�.,p, 'M"'�+rv�p'�rv4u�a^v,�°,�,�WA6p�uw��°��r,��a�Y�B��ww��;,';�'N�"qw�,�fl��"��'�alfwV7��a�r�w�'u�KNa�w�,�"M;�'r a��rab muwwp�aPa�uroro+�rv,rwrr rc�"wd,��se:w�hm�amu�w��mm�+�m��,5'ka�wa�m��ri�,:�C�,�F�� "�y�9�f�c'�asi��^�m�weW,Y�.y�,�r„•.`�N�fo'"��mu�u�axi��d�k`am��+pawm�R�i�ti�m�a�m�°,�� ,�wq�tl�isn mai�'�.�^mm��u�uam^rom+��wurrrea�rii��,'�,�I�v�aC`�rW�'�r��er,C��m"a�r"��ret„m�.�bl��ft'��&�1s�h�M��"�la�ti�wus�"N awr�Cwrr,��ry N��':r�'rnar�.m�cmru„ ��m��md�"�.�'"�'.�arr�a g�,s�aum N,�tu��&ewn�uraww�m��,`�,n'�wuu��w¢�w'�are&&�w%,✓o�al�tlN�'��a%y,,'�mirrrz�v�a,&��'��ti��rm �',u,^�sre��m�w��y�ma�.qr¢.m.umrr�um�wl�'��"ti9pN'R�'m�,"��G4`�N,��'N�,wa�reu�'a'aw'aua'm�m�'�V�Ru�o��ll��r,�m"a�'.9�ar��C�.u�GWmw��+r;Nk"wumip✓o��r�We�N,Wwrw�wa�u�p9^w qau^u��w�mc�a.t»�a�a�ervu�auu w w�,��r�u��`I��.�u�,�µ�a!�°v4ra^;��d�r�mrzwm a'��.��^�'w mmwu,'�,p��#. �Ma�uww�r��,Wka�lB�a��+ro �. ,�,� .,.�..�.�..,,..�,...��,:�.w..�. . ........�.. .�....�.�.�.,.�...��„�.�,....�.�..�...�.,�,.,. u�n,�un�raNF��am�;�&�4�mv��w�aa^��wa�;,�,r�m�ar,�a�wa�,�,�rn�� m+�,�aam.aww,X4w�orom��a �41Na"W.�u��atfS� �mr��w,�r�4a,�',�ds�rm+;d�'m'w�wwa��am��ma'm 4�.�r»w��.��m awm��l.w�mm f� k��aaw�R'+�'�hart�`URiap��k��u AW�.,:�,��MM�,,,,,.�„�..,.,�„ � . . „ J� �' �� ,Np a bk� ^b..�� ,,,�9.��"4.«�r„ .., ,,,,,,,,�.�a.,.�� .. . . ��'��.��d&M _ ,_„.�, am��a d��µa.w- ,,,, „ �,w�ir��'maup,r;�� +�w,��:;�w"r;zv��rr.rc,i�»� MnnWu^+;�,Ma�w,^nw��e�u m�tso�w�w�w�� ,,;�'�4�.�,��prv�, ��^�'i��,��'��u, ��;�'�1�"��,�'�'P�" �'°'�mu�M'�; ' �d,�� N� � � � �� ;° �" °,r" , �� ^� ��'�� a�� o��a�� aaa�o�.��..�....�,��,��re�� ,� '4��„ ��, , �,��^��w �'�� ' ��„ "�"�Y�"�, ��I�"m��w��'"a��w°�@++�'µ �dh��'� �w��^��^m��"�a� �°�� "�°d�i��'roh��i��:��^� � , . ry��, ; �G ^� �ur��r;�gr�oa�^��;��;,��^��tl�,�m��„ °�d°��m��;°�ma� �'�ti�"� m'��"'�m��,��r�i��"�'�a��"� wi�� r�u��1��,��"��'�i4!`�'�`!�;�'�'� ��m�l�",�"�`�°�m"c�i�� a^��"��,m��a;��°w'�� "�u,�-�a�iw ��'�� m�,��;ro�,l��u�i��"'�'�� .'�.�hi ��"�,��;�'��;�I�'��rr� ��w��mmr��.wa��%�u��.m��au�� ' ��u„ �a�� W��,�re�,�� +�;�� wa��4ro��,�'��^��I��➢,��+��`""��`i� ��s;��J��re��Um�'.°��u��a ��"�"'��"��9�m��r�w��a��"��u�a�w� �� ,��a��r��"�"a��°��, ��fl��im �'�� "��a� ��"�� m�v�a M ��r��"�'u��i �m��,��;��d��: "��m°��.��;��;�u��,�;��j°�� ':�� ;� �� 'I��rew�ai�mu °�� "�,�;f�!�� k'�aw��a;��,��,�`��;��u:��;��"N�;p�da��'��a��w��u�„� ��"�i��'�„��°�2��^u�w„�m�� ,��,r��'�W'o��w��w� ��°��„��rm��s�✓��;;��,,;��°&;� �rwG��;�«r�um�,�w Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 28 � 37 ,,,, ��T1¢'t��. Q�,A.�G+f�;d�R. ATTACHMENT B: CERTIFICATE OF COMPLIANCE Cc�•Ci�1�`acatira��s��c� �ssu��rnc�s C��isct�l Yua��2lJ23 �I�;l�lt",��.1L I��SC,r�.��'�,AR 2(323 �1LR�"Il?I�C'�OTl�lav�i�.1V:t� t��Ui2�i'�I�C;:L��+�llt:1�''i'�, AS�I'�TAI'�C(;E:�'I2fJ>Gt�ANY�; (Si}��at�rirc��a��;eti r�ItGt��tC�c;t�cy�arovidi��;CeN•ti�fic�ti�ns zti�d �ssua�ances i�7"�"r�1n�C�.) Name;c>i'�dp��lica��t:___�_��C'��_____C�G�.Q��Y.�................�,��L�...�.��.1� t��"111�� "'I�"he;,�A�7�lic�nC�c;c;t�tifi��u:�,tc�t��r�a�N�licable:�acoe�isir�i7s uf�ll c��t��t�ric:;�: (c/rec�Ichcrc,�).__�!'�_ • Or, 'I"(�c��licant ceE•ti�cs t��t�l7e;a��alic��l�lu��°�>visiarz��7�fthc c;�t�;�,a�•i�s iC 1�4��s s�:iec;t�c1: �:'ztte�„<��•y t�ertif`ic�ktiowr O1 C�rti�i�ic��lic��za�cl �,ss�ar�nces Ct�ec�ui�•ud o�k'�vc�i��lics�rxt 02 f'ublic"I"c•s��aspc>►�t�tia��+�;e��cy Safety I'lai�s (�� "I�"ax I..i�bility 7��d 1';"clony C�anvictic��s 0� Lr�l�l�}�irr�; Q5 ��'rivate Secto�•E'cateuticri�s U6 "1"r�asit,�,s:�c�Vl��r��;e:r��4i�t C"la�� J7 R.ollin�;`Stock C��y lln�c,�°i�� I"�c,vi�ws anc� i3�is Tes�Ci��; O� [Jrl��ni�e�.i��c� I�c�z��xl�C�;��at�t�s I'ro�r4rrn Q47 �'�r��7ula C;iw��7t� 1'oz•I��ir�l ��zs 10 F�i::�d G�ric�cww�N��CapiG<�I Inv�^sti��1t C',r;.ai�Cs��r�d t�1�; Lx��editccf I'rc�jcct I�clivcc;✓f�z�(';a��it��l Ir�ves�«�c�e�t Cir��ts Pilo�t C'��c��am 1 I l�ir��ts fc�r[3��s�s��d L��as �'tac;iliC�ic:s�rnc1 Lr�w�r Nc� I;rnission Vck7icle Depluyrne;nt Gra��t P��r��rns Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 29 � 37 "{ j�, �:.��'w't�� A�i��&�d��. C�"�:�•Ci1°ic��iic��s�rr�cl Assur�n�cs C�isGal Y�u�c�q23 t2 [;nl�ctiz�c�c1 1�1ral�ilit}��a�F'S�N�ic�k�s��i�c1 l��c�iv�icivals��ith Dis�failieics Pr��„cai7ls l3 S�aC�;c�i"C;r�crc! f2.u}��tiN•GM•�,��1��s 14 I.��i'��t�t�°c��;tEar� �'ir��rxce F'��a�r��ns 1 S �lcultul �r�cl CoE7trolled S�il7�trtiace:s Testirt�; 16 N�.ail Sat'uty"I'��ai�lin�,and C?ve;rsi�„fat 17 D��raci l�.cspc�nsive Sc�•viue I� In�er�st s�i�cl I�i��r�cie��crsts I t) C�;yt�r�rsc��;u��it�r Ccrtif��icalio�� i�'�� J��il 1�<�211iix� Stc�cic ti�nci C)�a�r�C�ic�ns ____._ ?O "f'ri��ral"'�`►•�r��sit 1''��o�;r�ti�7s �1 1;��1�r�„cx�cy I��.4lic�t'C'ccr�r�xr�� C"1�:lx'1"N1�1<::A"I"I(7NS A�it?��1,��,Sl1C��NC'Ii;;S SItxN�h,"f"lll�l;M'AC;Ii`. e�lC"1�I1��Y1A'1"IC)N�J1�AI'i'i.,[C'.hf�"[" / ti/�; �'s1r11(D C7�kl�7C/a+�)�)�IGi41il;��!��-RI"'" ` ,��...7a'��r"'" 1',�1`�SIC;T�INC�;131;:1�OW,4��bir b�;hk�ll'crf tirc��7pli�:,ri�t.l cic�luru ll��Gsrl it Ir�x�«c1ul�siull��<x��irc<f��c¢t�M7��ler:tkic�wc (:�cr�ilicia[iar��artrcl�1�;ur�mcc�:�n4i l�i�til iCs t;cxir7pVi��u�c4.`I"I��;."rt tx�a•cc�;t�'��r�nt�71;r with t�ll 1`c�cler�(Isiww.rc��alutit��as, i1flC1 Y�i�Uli'4`Y11CI74S.�C1��t)4A'iA�)(J�ICS1�.9�G�CC�Cf€1��'.411(N"i11YGC.7;tpGj CKYC{tO�l,"V0`7��1 G�1��.'�CI'h�CU�.lUY1S�AI1C�.f�S441CS11YC�5�lti in�liuKtcd ar�tlic Piarcgain��ta�c^a��plic;arblc Co c;tKc;l�tM�a�7lia�ti�>n itw Authc�rizc�i itcCar�:�etrytsakive�7rnl<cs fG'x tl7c I�"c�cici�t�l 'I"r��i�;;it F�GNr��ini�u�<�tiair(fr1"A)in�Ire fe;eler<rl fir:�;ul yr:ar.i�•r��ecti��c:r�f evl�ctl�ur tf�c,ix�tliwicliat�l 4h�rk uctctt c��Pris c��° hcr,A��li�t��iat`s I�cl�aalf"a<rntiii�ae:;�t��ruprc;,e�nt it. ,I"17c C;c:rBilicsrlic,ns nircl rlssi�rarrc��tl��A�4�lic,�nt s�luct.��a�xl�^t�a c��rcl�,ho��ai°ri fcrr��(�ic�h it rr«�v se;c�lc;,,r�r ms�ay latter;acek fi;<Ia;��4�1 tr;�sis�r��wc I�,c>kac�r�v��<iucl by F�Cr1<luri�r�;tltc.fcclz;rkil fis�:ir!y�ar. ��iC:/�l(>O�IU4YI1�il�M II"117;'i(Cik",ll'11L�1��U�I1CtiS�;11C{YYCCWI"i1CV O�k�14':�..4X"i.I�UAClC)i78+117C�PtiSSUCk1114C�il�1515 4C�G"�C1G{�115 1�1i: sts�Gc�rrc�ril;;:�GrbK�x�itt�;c9 twith thi��icrcurr�ea�t ti�rrci�iiry tal►rcr�sul�mi;;sii��n tnx��de ur I�'ti"A,su7cl stcVcn<ywlecl�w�tha�the I'rr>�;rr�rrr I�'r�ud C"ivii Iteaz�cc�lie�;,�ct af 19YC>,;41 l.f.S.C;,�;38U1 e�t.vc!4�.,�arsd in�rplcm�;��4ia�� C.I,�,17(�)"1"x�t��r��l<�tiaM7s, .<Y''ru�,r�roix C�Ysuac'i C,ivil i�.cri7cciie�.""��)C:F�T�C�mrrt:�I,tMnpl,W Ga ut�y c�;rtiPicnCic>t�,os:sti�r�r�rcc,ar��ibntissir�xr n�rt�cic t�> C"k't1."1"'Itu oriry7irral�r��i:;i��i7�„�f lii IJ.S.C".,��' IOt,71 a�aply tc>su�y cvrtitictyti��n.t�r„�surarrcew,cy��tiukr�r��i;;sicr��tr�at�le ii� c�rnrrcatian rviCli at C+�dC+•�I��ub(iu l�-t��ry��aurt��aGic�n pra��ra�t��tGutk��r�riz,uci I�y 4�)l�).S.C;.clrstNater 53�>r ai�y c�tl��r stut4�ite Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 30 � 37 ,,,, ��T1¢'t��. 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Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 31 � 37 "{ j�, �:.��'w't�� A�i��&�d��. ATTACHMENT C: EMPLOYEE REPORTING FORM Community Connector EMPLOYEE SAFETY REPORTING FORM Please complete form as thoroughly as possible. If preferred, leave employee name field blank to remain anonymous. DATE: TI M E: WEATHER CONDITIONS: ROAD CONDITIONS: DAY OF WEEK: ❑MON ❑TUES ❑WED ❑THURS ❑FRI ❑SAT ❑SAFETY EVENT ❑ HAZARD ❑NEAR MISS ❑POLICY DESCRIBE SAFETY CONCERN: This form completed by: Form submitted to: Date form submitted: Action taken by CSO: Follow-up action: Date closed: Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 32 � 37 ,,,, ��T1¢'t��. Q�,A.�G+f�;d�R. ATTACHMENT D: COMPREHENSIVE HAZARD LIST � JJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJJ � J � � � � � � � � J � � �� J � � � J � J � �� i��llllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllllll//ll��, ; ��1 Blindin�Sunli�ht Environmental Crash/injury/vehicle damage Provide tinted visorsi keep windshield ciean Ni�hC Giare �nvirpnment�l Crash/injury/veMiGle d�mage Keep wiadshield ele�n Snow/ice builtl ap an wintlshield Envirpnment�l Crash/injury/vehicle dama�e �emoue snow/wprking defrast/wiper replacement Slippery Ba�rtling Stairs/Other surf'a�es Environmental Injuries Keep stairs Gle�n and dryas possibl�luse salCwhen icy Deer/AnimalCpliisipns �nvironm�nCal Crash/vehicledamage/injurfes InstallDeerWhistles/De(�ensiveDrivingCourse Snaw on Vehicle Roof EnvironmenCal Crash/Fines/vel�icle damage Praperiy remove all snow before movin�vehicie Uncleared bus sCop IacaCions �nvironmental Slip and f'all injury Clear bus staps or stop in alternate locatinns if'safe Natardous material spills an bus or in�arage Envirpnmental Slip&Fail/Contaminatian hn emplpyees and riders Clean up spills as soon as passibie Ppar weaCher�onditions EnviranmenCal Cr�sh/Slip&Fall/Cantelled servi�e� Cancel ar reschedule servite if passi�le Neavy rains �nviranm�ntal Crash/Slip��all Use eauCian/reschedule serviGe if possible �liia�rd�onditions/snpw sCarms Environmental Crash(Slip&Fall/Canselied service Cancel serviee in tlangerous�ondiCions Freezing rain,sieeC Environmental Crash/Slip&�all/Can�elied service Cancel seruiGe in dangerous eandikions Fag Enuiranmental Cr�sh/Paor an-Cime performance Drive mare slowly/d�fensive drivin�Course High winds Envirpnment�l Crash/Poor on-tim�perfprmance Drive more slpwlyjdefensive driving eaurse �rost heaves/ro�d damage Environmental Passenger injury,ueMicie dan�age Drive mare slowly,try to auaid if possible Fiooding/debris icr roadway Enviranmental Dekaur/servi�e delay Drive more slowly,try ko avpid if possihle Wildlife/animals in roadway Enuironmental Crash/vehicle dama�e Drive more slowiy,try to avaid if passible Drivii7�7iretl Organi2aCional Loss of Life/Lieense/Fines Drivers should�et praper resk before shi�f Mobiliry Device npk praperly secured �rgani�ational Injury to rider/driver/oCher passen�ers Re�train employee Operating Vehieles Beyon�Useful�iPe f1r��ni2aCional High mainCenanee eosts/risk of'breakdowns Replace aging equip�nenk as soon as practieable Disarderly(Disruptive Passenger �r�ani�ational Canfrontation/Injury Adequate Trainin�/Disruptive Passen�er Policy/Caii 911 Dis�bled Vehi�le on Shoulder Organiaatianal PotenCi�l crash/detaur/bus not on s�h�dule Defensive Driving Techniques/�est PracCices Intruder 5ituatian Organizational Cnnfrontatian/Injury Trainin�/Secure Access Points/panic 8utton/Call 511 OceupaCional Exposure/Blopdbarne Patho�ens Or�ani�aCianal Injury ta employees/passengers Trainin�/polieies&Procedures Passenger not wearing seak beit Or�ani2atianal Patentiai injury/fines Trainin�/Policies&Procedures C�ild not in saPety seaC OrganitaCional PaCentiai injuryifines Trainin�/Polieies�&Praeedures ViolaCion of kra�f'ic re�ulatians �r�anizational Potentiai injury/f'ines 7raining/polities&Pro�edures Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 33 � 37 "{ j�, �:.��'w't�� A�i��&�d��. Driving ta Endanger OrganitaCional Potential crash/injurie5/f'ines Defensive DrivingTechniques/Policies&Drocedures Observatian af passengers in unsafe condlCions(abuse,ne�glect, trafficked� Or�anitational PoYentiai harm/danger ta�assengers Trainin�/Policies&Procetlures Tight/hard ta meet schedules prganizational Crash/Poor on�Cime perfarinance Review schedule/Crain dispatchers Co avoid Pdssengers needing assistance Or�anizational Pptentiai injury/serviee delay Training/Policies&procedures irips/falls durin�bo�rdin� qr�anitational injury to passenpers Trainin�ta assess and assist when necessary 7r�nsporting oxygen tanks/ather medical equipment Or�ani2atianal injuries tlu2 to unsecured equipment 7'rainin�,ensure equipment is seCured Pqor communic<�Cion beCween driver/dispaCchJpassenger Organizational InjuryJservice d21ay/bad repuCaCion 1"rainin�,rider mar7ual,policies&procedur2s Passenger with firearm/weappn Organizational injury/tlanger Have weapons policy,contact law enforcement if needed Driver inattention to sleepin�(unresponsive passenger C1r�aniaational Potential injury or wron�stop for rider Training,driver pplicies Safety inspections�irpC dpne on Yime Organitatiarral Crash/breakdown/fines/non-campli�nce Trainin�supervisory avers�i�ht(state sanctions Driver injuries when assistin�passen�ers Organi2ational loss of Cime/neetl Co seek medical aYYenCion BeYter training on passenger assis'Cance InapprapriaCe tlriver contluct OrganizaCional Popr cusComer service(IpSs of'jph/uns��f'e condiCions Lack af'Crust,poor serviee Empipyee misconduct-theft Or�anizatianal lawer a�ency reputation/replacement cast increased supervision/account�biliky Computer hacking/cyber aCtacks Organi2ational t�oss of importanC daCa/loss of'revenue/tlisruptetl seroice Increased computer s�ecuriCy-upgratles/train employees Poar recprtls retentipn practices Organiaatlonal loss af important data/potential audit findin� 82t2er tr�inin�on records retentipn Lackofadequatetrainirrg OrganiaaCion�l LawersysCem-wideperformance improvetr�inin� Non campiiance with D&A pplicie5/procetlures Organi2eYional �atentiai traff'i�viplaCions/crash incre�sed sup�rvis'ianJawareness of requiremenCs Use of improper lifting Yechniques Or�anizaCional Pzssenger injury/Empioy2e injuryjwprker's comp claims BeC2er Craining and over�ighC Traffic Circ(e(pthers not fol(owing Pattern) 7echni�al Potantia(crash or injury/f�ines 'Crainin�/Policies&Vroce�duree Glass an roatl f'rom previous accident 'fechnical Flat tire RepprC Ca Tawn Hi�hway DepC. Inadequ�te lighting in�oarding area Technical Slip&Fail(Injuries Atldress better Ii�hting (7peraCing Defeckive Equiprrrent Technic�l Accid�nC/lass of Life/�ines/005 Training/PrevenC�aCive MainCenance/�epair Excessive ExhausC Fumes Idling Technical 5ickness LimiY Idle Time Near Misses ieehnical Greventa�ie Accitlent/Injury Encoura�e Repprkin�/Training,PoGcies&Pracedures Maneuverin�vehicles in diff'iculT lacations Technical Cr�sh/injury/vehicie d�mage DePensive brivingtrainin� Backing up dangers Technical Crash/injury/vehicie tlamage Defensive Driving training Traffic Congeskion/other adverse raad canditipns Technical Crash/injury/paor an-Cirr�e performanc� befensive Drivin�tr�ining/Allow time in schedule Vehicle Accid�nC/0reakdown Teehnical Crash/injury/paor ornCime perfarmance Ensure maintenance and repairs done on-Cime UnauChorizetl personnei in maintenance area fechnical InjuryJlawsuiC� EnParc�policies a�7tl pracetlures Break•ins/vandalism damage ta f'aciEities/vehicies Teehnical las�s of service/reputation Improve securiry,atld e�am�r�s/fencin�if funding al(ows Other motorists Technical Injury/crashes Defensive Driving Blcyclists Technir�l injury/cr�shes/lawsuits Defensive Drivin� Pedestrians Technical injury/crashes/lawsuits Defec75ive Drivin� Outdated saftw�re/hardware Technical Potential fiarcyberattack/loss of d�ta Uptlate computer hardware/softwareJsecurity Lass ar lack of respurces TeGhnical OutdaCed fleetjequipmsntiloss of serviee Apply fpr availabie fanding/seek inerease of'lacal match Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 34 � 37 ,,,, ��T1¢'t��. Q�,A.�G+f�;d�R. ATTACHMENT E: RISK ASSESSMENT MATRIX (RAM) Reparted or ldentified Nazard: ��s�uesnc�s iiYce�ihcwo�, c c 1 z 3 a 5 �° a, H a� � Practically � p � C � impossible Remote,not Could oaur, Likely,known to Common,or �+ � �, or heard of it occur or hes occurs w�f'i a 4 � �w (never heard af likely to occur happening happened befare frequently in the industry) 1 First aid or nq No/Slight NrrfSligt�t effe�ct No/Stight impact�//////��////�/� �%%��l��/��11�/////�� injury damage 5light injury, Minor �� j�/� / �� 2 Minoreffect LimitedimpacC � �PMec�ium MWMediu�rix medical treatment damage ��j �� Serious injury, Maderate 1.ocal area �� 3 hospital6zatiun darrpa e uV�aderat�e�f'ec[ pm�act � �edium IUI��14uem �� more than 7 days � � �� Permanent tatal Major Majar statewide 4 disability,or one damage, Major effect mp�� C111�ir�rn N1�„�V➢�um fatality unEt level Major 5 tVlulti�rle fataMities dama�e, Massive effect IN�ajor national multiple Empac'C� units Risk Value: Tota�Risk i.evel(sum of all risk va�ues�: q Totai kisk Value(tatal risk level x likelihoad): Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 35 � 37 "{ j�, �:.��'w't�� A�i��&�d��. ATTACHMENT F: HAZARD TRACKING LOG Hazard Categories: A- Catastrophic B - Critical C - Marginal D - Negligible Risk Value Hazard Hazard Description Date Reported from RAM Categary Corrective Action Plan Implementatian Steps Resalutian Date ex,Deer Collisian 2/4/202p 24 D hard ta avaid-do nathfng 2/5/2020 Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 36 � 37 ,,,, ��T1¢'t��. Q�,A.�G+f�;d�R. ATTACHMENT G: ORGANIZING CHART ��1��' Uf �`►dI1�,U1' t�ornmunity C.;or�nector �� ,�� J � �N� N� ,�� mo,�� „ � �� „� �ssi�;t�Y�t C'ity Ma��;��• �I� �,o r,��,��,� ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,m� V � ,�,u,�, u,�,u,�, u,�,u,�, �,u,�,u,,, �,�o,,�,�o, �o,,�,�o„ r��«,r� r��«,r� r��«,r� r��«,r� r��«,r� �,r ��,,, f3us ��p�;ri��ter��at (1) A�c�caunt�blc �;�ecutive fc�r T��1 n�nc� I'TA�"�' f'�ar�s �,,� A, �� .�,»„», �,�,�,�,� �,�,�,�,� �,�,�,�,� �,�,�,�,� �,�,�,�,� ��,�,�,� „�u,,, �� ,�,�, � �,�,�, �,�,�,�, �,�,�,�, �,�,�,�, �,�,�,�, �,�,�,�,,�,�, � U ��r��r C�ffic:�r (1 �T) ��,,,�,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,� ,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,,,,,,.,,.,,«�,,,�,,,�,,,�,,,�,,,�,,,�,,,�,,,�,,,�,,,�,,,�„�.,, ,,.,,,.,,,.,,,.,,,.,,,.,,,.,,,,��,. �� ,��„�„�„�„�„�„�„�„�„�„�„�„�„�„�„� , �� „�,� �;,�A�� rz,a„x �� .��, ��U , I)�i;� atc��a��r 4 ��""I"') � �T`�ra�si�� "P° " , � � �,, � � � �, ,m ,�„,,,, ,, , �. w ��,�, �,n �"° o� "I��c�l��tc�i��x� �� fety anci Tr�it�irt� 1 �T ,�,��, � � � � ) ,,,,��, ,,,,,,,,,,,,,,,,,,,,,,,, O�f��r ("1 ��"C"� �'�;�� d�,d�, �d�,d�, �d�,d�, ,d�, �� AAA �� o��,� �� a,e L��d "T"ransit �7ri��r Clti�f S�fcty Of�c�r (2 ��'"I"�) �� (�PT��I') ��„�a� ,,,�� ` �� „��am�� ,,�� „mao ro� oo�ro,o, �,�rr„u,� � �� ,�� @�,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,,, ° Tra��;it� �L�riv�rs �„� ��cil��t�ic�� (3�) PT) M��i��t��ncr� / , �„�m,��,�,��w� � ��,�,��,,� �,��, J��t��to�� (1 ��"�) �A � �' ry y �Wa�mr, ,,,,,,,,,, ,,,,,,,,,,,,,,,�� Community Connector Revision: Updated—09/2023 I::� �;� �;� �,:� 37 � 37 IN CITY COUNCIL SEPTEMBER 25, 2023 CO 23-293 Motion made and seconded for Passage Passed ��:,w�,��° '" .�� °,„�,��"��,°��*°.�� CITY CLERK