HomeMy WebLinkAbout1997-07-28 97-340 RESOLVECOUNCIL ACTION
Dentists 97-340
Date: 7-28-97
Iteu/SubjecD Resolve, Recognizing the Employees of the public Works Department for
Their Quality Performance
Responsible Department City Manager
Commentary: This resolve will recognize the employees "the Pulthe Works Department for their quality
perform nee.
The Poetic Works Department is only the City's housekeepers. They are responsible for maintaining
165 miles of streets, 200 miles of sidewalk, 62 signalized intersections, 3,005 street lights, maintaining public
trees and landscaping. operating City cemelerie, and running the City's recycling program. The
Department also performs significant seasonal work including snow plowing and removal, leaf collection,
and spring cleanup.
Over the last several years, the Department has encouraged employee involvement through a used quality
management program. Examples of the success of this program Include this year's revised spring cleanup,
the reorganization of the Department to allow for problems to he addressed by crews specifically assigned to
geographical areae of the City, and the continuing success of our recycdiug program.
The results of these Worts have become apparent this year. The review spring cleanup was a success
projects often delayed to later in the spring and summer have been completed earlier improving the overall
appearance of the City, our annual street paving program will begin earlier than in past years, and longer
term maintenance and construction projects which have often been deferred in the past me now being
performed.
Finally, several times a year we have been surveying cilium who have requested action from public Works
regarding their satisfaction with the Department The most recent survey, which involved work orders
from May, showed a high level of satisfaction with the Department. Of the 41 responses received to date,
79.4% indicated the work bad been completed, 87.8% repeated that live Department had reapoaded in a
reasonable period of time, and 92% Indicated that they were pleased with the treatment which they received
from City staff. In general, that responses Indicate that the public is satisfied with the timeliness of the
response and the work performed.
I would recommend your appeared of this resolve OAWA
City Manager
Associated Information: Resolve
Budget Approval:
Finance Director
Legal Approval:
f
City Solicitor
miradnad for
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Assigned to Councilor Sullivan July 28, 1997
CITY OF BANGOR
(TITLE.)BSB$ley...................Revggp„5„tl.gE.:.EL:Xees_of. the Pubhe Works
....
Department for Tbe,r Quality Performance
By the City Course! of W City ofBannr:
BBBCLVBD.
WHEREAS, the,mployees of the Public Works D,pe,sonertwre responsible for pro"lonsa wide
range of services to the Citizens, of B,ngor; end
WHEREAS, these services or,, e.eertel to the daily We, of our residents and vi.itere mul imlud,
such diverse 6mctens a. street main<eneuce, te,H;c signeh and street lights,
laumm e,t:on end recycling pregroms, and snow plowing and leaf:enuv b end
WHEREAS, over she lest several years, the Dopernnmt has buple.nented on-going effues whisk
have endued the knowledge and shins of as euployeas to ur erov, its prograres and
service delivery, in such areas as mu,liog, epr;ng cleanup, stet mea ta.mu«, and
response to citizen eer do, Mussels; and
WHEREAS, this y ee, nmoesdally revised spring cleanup pe,green wee developed and
enpl,rn,nt,d with s;gn;fmant pae.0:patron by D,paennent euplosee, and hos
slowed the Deportment to address other infrastructure, needs tom tunny
manor, end resulted un a more esethetalny pleasing community; end
WHEREAS, a sweet, on ftener satisfactionsurv,y showed that the public we, pleased with the
quality and trrochee:s of the De meue,,e, meponce end with the tsetment day
ra<cived from the Department's eupk yeac.
NOW, THEREFORE, BE IT RECOGNIZED by the City Corned of the City of Barge, THAT:
The contribution of the eaployees of the Public Weeks Dep.rtment to the mo;nw,enee of the Gree
nr6,atuct:rr, and the quolity of life of on,, community i, heeby reo g daed. The iuvolvememt and
conmenitruent of these employees has continued in impeove the Departm is services and response gimes
provided to our citrins and tespayers. Without gib, efforts of thea. employese, the ability of on, citizens
to lady, conve..;e: tly, end sefely use oro p,rbhu udr.stustme Ind appreciate the beauty of one public
epaces w edd be bat.
IN CITY COUNCIL f
July 28, 1997
.9)340
Passed R E 5 0 L YE
LEBK - B pnizinc the Emoloyeea of the Public
Works Department for Their Quillty